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Complaint Investigation

Alta Rehab At Oak Brook

September 8, 2025 · Oak Brook, IL · 2013 Midwest Road
Citations 1
CMS Rating 2/5
Beds 156
Provider ID 145458
Healthcare Facility
Alta Rehab At Oak Brook
Oak Brook, IL  ·  View full profile →
Inspection Summary

ALTA REHAB AT OAK BROOK in OAK BROOK, IL — inspection on September 8, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0551
Resident Rights Deficiencies
Potential for More Than Minimal Harm

According to V14, the contract was discussed and signed by R1 in the presence of V7 and during the discussion, V7 asked about installing a camera inside R1's room. V14 stated that she showed the part of the admission contract regarding video camera to V7 while R1 was present. V14 stated that V7 made a comment, This tells me that I have to do certain procedures, but it is allowed as long as steps are followed to which she (V14) agreed.

According to V14, V7 did not ask for any further question.R1's signed admission contract dated August 31, 2025 showed under electronic device policy, Cameras: Video Cameras are prohibited in resident rooms unless the resident and/or Resident Representative has followed the steps outlined under Illinois law Authorized Electronic Monitoring in Long Term Care Facilities. (210 ILCS 32/1, et seq.).

This includes notifying the Facility of an intent to place the camera and obtaining consent from the Resident and Resident's Roommate, if any.

Once the Facility has been notified of the intent to place a camera, the other aspects of the applicable law will be reviewed with the Resident and/or Representative to ensure compliance and to answer any questions.On September 6, 2025 at 4:13 PM, V11 stated that on Sunday, August 31, 2025 at around 1:30 PM, V7 (daughter) asked about putting a camera inside R1's room.

According to V11, she told V7 that she was not familiar with the facility's policy regarding camera in the room, but she will find out. V11 stated that she called V2 and asked if the facility allows camera in resident room. V11 stated that according to V2, camera is not allowed in the room, so she went back to V7 and informed that according to V2, camera in the room is not allowed.

After providing the said information, V7 insisted that she wanted to put a camera in the resident's room and that it is the resident's right, so she called back V2 about V7's insistence.

Prior to her (V11) calling back V2, V14 (admission Assistant) was at the unit and according to V14 she will go inside R1's room to discuss and have R1 sign the admission contract. V11 denied seeing the facility admission contract, specifically regarding the use of camera in the resident room. V11 stated that while V14 was inside R1's room, she called back V2 and informed that V7 was insisting that she wanted to put a camera in the room, V2 again told her that per facility policy, camera is not allowed in the room, which according to V2 had been verified with the Regional Nurse consultant.

According to V11, she went back to R1's room after V14 had left the room on August 31, 2025 and she (V11) informed V7 that she again talked to V2 and was again informed that camera in the resident room is not allowed. V11 added that after the said conversation with V7, V7 stated that family will file a complaint about the facility not allowing resident to have camera in the room.On September 6, 2025 at 4:25 PM, V2 stated that she was not aware that V11 had informed the family that camera is not allowed in the room, after V14 had discussed and shown the family the facility's admission contract. V2 again stated that when she reviewed the facility's admission contract, she was focused on the statement that video camera is prohibited in resident room, not realizing that there was a following statement that read, unless the resident and/or resident representative has followed the steps.

According to V2, based on R1's signed admission contract, the resident has the right to have a camera in the room as long as steps are followed including signing of the consent, since R1 at the time had no roommate.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in OAK BROOK, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from ALTA REHAB AT OAK BROOK or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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