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Complaint Investigation

Loft Rehab & Nursing Of Normal

December 1, 2025 · Normal, IL · 510 Broadway
Citations 3
CMS Rating 1/5
Beds 116
Provider ID 145031
Healthcare Facility
Loft Rehab & Nursing Of Normal
Normal, IL  ·  View full profile →
Inspection Summary

LOFT REHAB & NURSING OF NORMAL in NORMAL, IL — inspection on December 1, 2025.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0550
Resident Rights Deficiencies
Actual Harm

on the floor and needed help. V21 Activity Director stated she went to R3's room found her lying on the floor partially on a fall mat, not covered up, with a pillow behind her back, and R3's head was leaning against the wall.On 11/25/25 at 10:35 AM, V11 Licensed Practical Nurse (LPN) stated she was the nurse coming on duty the morning R3 was found on the floor. V11 LPN stated V1 Administrator came to V11 LPN and asked V11 LPN why R3 was on the floor. V11 LPN stated V7 RN did not tell V11 LPN that R3 was found on the floor during the night. On 11/24/25 at 2:36 PM, V17 CNA stated she overheard V1 Administrator on the morning of 11/20/25 loudly addressing staff after finding R3 lying on the floor saying, what if this was your family member that was left lying on the cold floor?On 11/25/25 at 9:49 AM, V1 Administrator stated she found R3 floor in R3's room around 6:55 AM. V1 Administrator stated R3 was partially lying on a fall mat, not covered, and was not arousable. V1 stated this was unacceptable that the nurse should have assessed R3 immediately when the unwitnessed fall was reported and gotten R3 up off the floor and into her bed. On 11/25/25 at 2:43 PM, V24 (R3's) Husband tearfully stated if R3 had the ability to communicate on 11/20/25 when R3 was found on the floor, R3 would have been anxious, pissed off and questioning how she got on the floor and why she was left there.

The facility's Resident Right's Policy dated 2/12/25 documents that the resident has the right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility.

This policy documents the following:2.

Exercise of rights.

The resident representative has the right to exercise the resident's rights to the extent those rights are delegated to the resident representative. 5.

Respect and dignity.

The resident has a right to be treated with respect and dignity, including: the right to reside and receive services in the facility with reasonable accommodation of resident needs and preferences, except when to do so would endanger the health or safety of the resident or other residents.9.

Safe environment.

The resident has a right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

12/01/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Loft Rehab & Nursing of Normal

510 Broadway Normal, IL 61761

SUMMARY STATEMENT OF DEFICIENCIES

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a resident was properly supervised to prevent a fall for one (R3) of three residents reviewed for accidents on a sample list of five.

Findings include:R3's Minimum Data Set (MDS) dated [DATE] documents that R3 was not able to complete the Brief Interview for Mental Status (BIMS) due to cognitive impairment.R3's admission fall risk assessment dated [DATE] documents R3 is at risk for falls.R3's Care Plan dated 10/23/25, documents that R3 is at risk for falls related to dementia, side effects of medication and a terminal condition.R3's Care Plan dated 10/30/25, documents that R3 is an elopement risk/wanderer related to R3 is disoriented to place and has impaired safety awareness.R3's progress notes document that on 11/20/25 at approximately 6:00 AM R3 was observed on the floor in R3's room.On 11/25/25 at 12:40 PM, V18 Certified Nurse Assistant (CNA) stated V18 sat right outside of R3's room the night of her unwitnessed fall. V18 stated V18 went on her lunch break sometime during the middle of the night and when she returned V19 CNA told her that R3 was found on the floor in R3's room. V18 CNA stated that she got R3 off the floor around 4:30 AM to toilet R3 and then left R3 sitting on the edge of R3's bed. V18 CNA stated that around 6:00 AM while doing change of shift rounds R3 was found lying on the floor again next to R3's bed.On 11/25/25 1:11 PM, V19 CNA stated that she found R3 on the floor and reported it to V7 RN and V7 told V19 CNA to leave R3 and the floor. V19 CNA stated V7 RN did not go to R3's room to assess R3 after being found on the floor.On 11/25/25 at 2:51 PM, V7 Registered Nurse (RN) stated she was the nurse on duty at the time of R3's fall on 11/20/25 and that V7 RN went on lunch break around 12:50 AM and when she returned V19 CNA told V7 that R3 was found on the floor. V7 RN stated that V8 Licensed Practical Nurse (LPN) told V7 RN in shift report that R3 would sometimes put herself on the floor and that it would not be considered a fall. V7 RN stated V7 RN made a mistake in not documenting the unwitnessed fall. On 11/25/25 at 9:49 AM, V1 Administrator stated that V1's expectation of the staff was that they should have partnered with their coworkers to keep a close eye on R3 to prevent falls and keep R3 safe and comfortable.

The facility's fall policy dated 2/12/25 documents that each resident will be assessed for fall risk and will receive care and services in accordance with their individualized level of risk to minimize the likelihood of falls.

Definitions: a fall is an event in which an individual unintentionally comes to rest on the ground, floor, or other level, but not as a result of an overwhelming external force.

The event may be witnessed, reported, or presumed when a resident is found on the floor or ground, and can occur anywhere.

The nurse will indicate on the Fall Risk Assessment/Morse Fall Assessment the resident's fall risk and initiate interventions on the resident's baseline care plan, in accordance with the resident's level of risk.

This policy documents that the facility will provide interventions that address unique risk factors measured by the risk assessment tool: medications, psychological, cognitive status, or recent change in functional status and provide additional interventions as directed by the resident's assessment, including but not limited to: assistive devices, increased frequency of rounds, sitter, if indicated, medication regimen review, low bed, alternate call system access, scheduled ambulation or toileting assistance, family/caregiver or resident education and therapy services referral.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

12/01/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Loft Rehab & Nursing of Normal

510 Broadway Normal, IL 61761

SUMMARY STATEMENT OF DEFICIENCIES

Based on interview and record review the facility failed to ensure a resident was kept free from a significant medication error for one (R3) of three residents reviewed for medication management on a sample list of five residents.

Findings include:R3's Electronic Medical Record (EMR) contained a physician's order dated 10/22/25 documenting that R3 was to receive Haloperidol (HALDOL) two milligrams (mg)/ milliliter (ml) concentrate, take one ml by mouth every eight hours for agitated movements accompanied by emotional distress. R3's physician orders in R3's EMR dated 10/22/25 document an order for Haloperidol Lactate Oral Concentrate two mg/ml, give two ml by mouth every eight hours for agitation/restlessness.R3's October and November 2025 Medication Administration Record (MAR) documents that R3 received seventy-three incorrect doses of Haloperidol. R3's EMR contains a letter dated 11/20/25 documenting that V2 Assistant Director of Nursing (ADON) reported R3's Haloperidol medication error to Physicians Group.

This letter documents that R3 was lethargic that day. On 11/25/25 at 12:02 PM, V2 Assistant Director of Nursing (ADON) stated V3 [NAME] President of Clinical Services did a medication audit after R3's unwitnessed fall and found that R3's physician order for Haloperidol two mg/ml, give one ml every eight hours was transcribed incorrectly as Haloperidol two mg/ml, give two ml every eight hours. V2 ADON stated validation by a second nurse is not facility policy but V2 ADON thinks it should be. On 12/01/25 at 10:00 AM, V3 [NAME] President of Clinical Services stated the nurse that incorrectly transcribed R3's physician's order for Haloperidol has been terminated and that an unwritten policy of the facility is that a second nurse should validate the physician's order that were entered into a resident's chart. V3 stated validation by a second nurse should have been done.

The facility's Physician/Practitioner Orders Policy dated 2/10/25 documents that the attending physician shall authenticate orders for the care and treatment of assigned residents.

This policy documents the following explanation and compliance guidelines: 2. for physician/practitioner orders received in writing or via fax, the nurse in a timely manner will: a. if not the attending, call the attending physician to verify the order and b. follow facility procedures for verbal or telephone orders including noting the order, submitting to pharmacy, and transcribing to medication or treatment administration record.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in NORMAL, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from LOFT REHAB & NURSING OF NORMAL or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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