Complaint Investigation

Arc At Normal

March 30, 2026 · Normal, IL · 509 North Adelaide

Citations 1

CMS Rating 1/5

Beds 141

Provider ID 145732

Healthcare Facility

Arc At Normal

Normal, IL · View full profile →

Inspection Summary

ARC AT NORMAL in NORMAL, IL — inspection on March 30, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0689

Quality of Life and Care Deficiencies

the wheelchair to the toilet without the use of a gait belt and using her pants to pull her up.

Once R8

pulled R8's wheelchair over and underneath her.On 3/24/2026 at 2:15 pm, V5, CNA, stated, facility

10:45 AM, V10, CNA, stated that gait belts are used for transferring residents in and out of their wheelchairs.On 3/30/2026 at 10:46 AM, V11, CNA, stated that gait belts are used for transferring residents.On 3/30/2026 at 10:46 AM, V12, CNA, stated that gait belts are used for transferring residents.The facility's policy, Transfers- Manual Gait Belt and Mechanical Lifts, dated 12/2025, documents, Use of gait belt for all physical assist transfers is mandatory.

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in NORMAL, IL, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from ARC AT NORMAL or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

Arc At Normal

Inspection Findings

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