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Complaint Investigation

Arc At El Paso

May 28, 2026 · El Paso, IL · 555 East Clay
Citations 1
CMS Rating 2/5
Beds 65
Provider ID 145319
Healthcare Facility
Arc At El Paso
El Paso, IL  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

ARC AT EL PASO in EL PASO, IL — inspection on May 28, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies

Investigation Report, dated Initial Report: 4/14/26 and Final Report: 4/20/26. At 6:25 P.M. on 4/14/26, (V1) was notified of an alleged physical altercation between (R10 and (R18) in the hallway near the nurse's station.

Both residents were immediately separated.

Facility leadership reviewed the medical record of the residents.

Employees and residents that were knowledgeable of the allegation were interviewed by the Abuse Coordinator. (R18) was interviewed and stated, (R10) was trying to push me in my wheelchair. I told her no; I can do it myself. It was at that time I reached back and hit (R10) and then (R10) pulled my hair. No staff witnessed the alleged allegation. V4/Certified Nursing Assistant stated I walked out of the dining room and noticed (R10) was trying to push (R18) in her wheelchair. (R18) got mad and told her to stop and swung her arm back to try to hit (R10). I was walking towards them to separate both residents and that is when (R10) pulled R18's hair. It was at this time I was able to separate both residents. On 5/26/26 at 10:15 A.M., R18 was up in a wheelchair, in the facility front room. R18 was able to propel her wheelchair using her feet. R18 was alert, and able to answer questions appropriately. R18 stated she does recall the incident that occurred a few months ago when R10 (able to recall R10's name without prompting) and she were sitting at the nurse's station and R10 started pushing her wheelchair, without being asked. R18 stated she told R10 repeatedly to stop, R10 continued pushing her chair. R18 reached behind her to grab R10, missed R10 and then R10 pulled her hair. R18 stated it hurt when R10 pulled her hair. R18 stated at that time, facility staff intervened and took R10 to her room. R18 stated she has had no other occurrences with R10. On 5/26/28 at 1:03 P.M., V4/Certified Nursing Assistant stated she witnessed (R10) pull (18)'s hair one evening after supper. It was in April of this year, and as she was coming out of the dining room, she heard yelling and witnessed (R18) reaching behind her towards (R10) who was pushing her wheelchair. V4 stated she witnessed (R10) pulling (R18)'s hair. V4 stated she was able to reach the two residents, separate them and she reported the incident to the nurse.

The facility policy, Abuse Prevention and Reporting, dated (revised) 3/2026 directs staff that the facility affirms the right of our residents to be free from abuse.

This same policy also documents that abuse is the willful infliction of physical harm, pain or mental anguish.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in EL PASO, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from ARC AT EL PASO or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.