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Complaint Investigation

Hope Creek Nursing & Rehab

August 22, 2025 · East Moline, IL · 4343 Kennedy Drive
Citations 2
CMS Rating 1/5
Beds 245
Provider ID 145269
Healthcare Facility
Hope Creek Nursing & Rehab
East Moline, IL  ·  View full profile →
Inspection Summary

HOPE CREEK NURSING & REHAB in EAST MOLINE, IL — inspection on August 22, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0563
Resident Rights Deficiencies
Potential for More Than Minimal Harm

Based on interview and observation, the facility failed to ensure 1 of 4 residents (R1) in the sample of 7 reviewed for visitation rights were allowed to receive their chosen visitors.The findings include:On 8/22/25 at 11:37 AM, V4, Social Services Director, said V13 is R1's significant other/girlfriend. V4 said V13 is not allowed to visit R1 any longer. V4 said V13 calls the facility almost every day trying to come to the facility. V4 said R1's guardians, V9, would go back and forth about allowing V13 to visit R1. V4 said currently the decision to not allow V13 to visit has been made by the facility and the police.On 8/22/25 at 10:32 AM, V3, Receptionist, said V13 is not allowed to visit R1 at all. V3 said V4 came and told all the receptionists not to allow V13 to visit. V3 said she is supposed to ask V13 to leave and if she won't leave, they are supposed to get the police involved. V3 said V13 calls frequently and asks when she can visit again. V3 said she tells V13 to call V9. V3 said the electronic kiosk at the front desk even says, Access denied when V13 tries to check in to visit.On 8/22/25 at 12:35 PM, V1, Administrator, said V13 has not been in the facility since he has been the administrator (eight weeks). V1 said he just got caught up to speed on everything regarding V13 in relation to visiting R1 today since you (IDPH) came in and asked questions. V1 said he would never stop V13 from coming to visit R1. V1 said unless there is an order of protection, they cannot restrict a visitor. V1 said it's the resident's right to have visitors.R1's admission Record dated 8/22/25 shows V13 is his significant other.The facility was unable to provide any legal documents which prohibit V13 from visiting R1.The facility's Visitation Guidelines Policy (reviewed May 2025) shows the facility supports and encourages visitation for all residents in accordance with CMS federal regulations.

Residents have the right to receive visitors.

Any concerns, incidents, or restriction of visitation must be documented and reported to the Administrator.R1's current care plan provided by the facility does not address any restricted/limited visitation needs.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

08/22/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Hope Creek Nursing & Rehab

4343 Kennedy Drive East Moline, IL 61244

SUMMARY STATEMENT OF DEFICIENCIES

Based on observation, interview and record review the facility to ensure a resident's therapeutic diet was provided.

This applies to 1 of 3 residents (R3) reviewed for diets in the sample of 7.The findings include:On 8/22/25 at 12:40 PM, R3 was in the dining room eating his noon meal. R3 was served one corndog, pasta salad, watermelon and cottage cheese. R3's neon colored diet card shows he is on regular diet, low concentrated sweets, no pork and double protein. R3 said he was served one corndog and should receive double protein.On 8/22/25 at 12:54 PM, V6 (Dietary Manager) said R3 is on regular diet, low concentrated sweets and no pork. V6 said the corn dogs are made with turkey and chicken. R3 should receive double protein with each meal and should have received two corn dogs.

The cooks in the kitchen are new and she will in-service the staff to ensure residents receive their correct diet.R3's Physician Order Sheets dated through August 2025 shows his diet order is cardiac low concentrated sweets, provide 1/2 portion carbs and double proteins with meals and no pork.The facility's Therapeutic Diets undated Policy states, therapeutic diets are prepared and served as ordered by the attending physician.residents' trays will be clearly identified by a color-coded tray card, The tray card information is to include residents name, diet order and room number.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in EAST MOLINE, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from HOPE CREEK NURSING & REHAB or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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