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Complaint Investigation

Bethany Rehab & Hcc

September 5, 2025 · Dekalb, IL · 3298 Resource Parkway
Citations 5
CMS Rating 1/5
Beds 90
Provider ID 145958
Healthcare Facility
Bethany Rehab & Hcc
Dekalb, IL  ·  View full profile →
Inspection Summary

BETHANY REHAB & HCC in DEKALB, IL — inspection on September 5, 2025.

Found 5 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0677
Quality of Life and Care Deficiencies
Potential for More Than Minimal Harm

8/6/25 and required physical help.

There was no entry for 8/13/25. On 8/20/25 it showed the activity itself did not occur. (R28's Progress notes did not contain a note regarding resident refusal, nor was there a shower sheet for 8/13 or 8/20.) R28's Care Plan initiated 1/24/22 showed R28 had bladder incontinence and demonstrates symptoms of functional and urge incontinence related to impaired mobility and diuretic use.

The interventions showed R28 used disposable briefs and should be changed every 2 hours and as needed. R28's Care Plan initiated 1/24/22 showed she has an ADL (Activity of Daily Living) self-care deficit and prefers bed bath once a week to be given by specific CNAs per her request.

The interventions showed she required assistance of 1 staff for weekly bed bath on Wednesday.

The interventions showed she totally dependent on staff for the use of the toilet.

On 9/4/25 at 11:35 AM, V2 (Assistant Director of Nursing – ADON) said the CNAs should be checking on our residents every 2 hours because you never know when they have to go.

There is no reason why incontinence care shouldn't be provided at night. V2 said if a resident has to sit in urine or feces, they could develop an infection and have led to skin breakdown. V2 said the facility wants to provide residents with dignity and ADL care is an important part. V2 said the residents should be getting a minimum of 2 showers a week. V2 said it is important for adequate hygiene and prevention of infections. V2 said the CNAs (Certified Nursing Aides) should be documenting the showers in the task portion of the EMR (Electronic Medical Record). If a resident refuses, then the CNA should notify the nurse, and I would expect to see the refusal in the progress notes. V2 said if a resident refuses a shower, then the staff should try to come back later and they still reuse, then we need to notify their family. V2 said if residents aren't getting showers their hair could get greasy; skin can become dry and flaky; and they may experience itchiness.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/05/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Bethany Rehab & Hcc

3298 Resource Parkway Dekalb, IL 60115

SUMMARY STATEMENT OF DEFICIENCIES

pain from a fall on 7/26/25.

These orders showed an order for an external splint to left shoulder if pain noted was entered 7/28/25.

R60's Progress Note dated 7/26/25 at 10:12 PM showed R60 fell out of her chair and complained of left shoulder pain during assessment and an X-ray was ordered for Monday. (2 days later).

The notes showed did not show evidence that the facility called to check the status of the Xray. R60's progress notes on 7/27/25 showed R60 was experiencing pain, had bruising to the left shoulder, and had limited range of motion to the left arm.

These notes showed that R60 was treated for pain, but did not have the sling in place, nor had the Xray been completed. On 7/28/25, R60's X-ray results were reported to the physician and orders for a sling were obtained for additional support.

R60's Left Shoulder Xray Report dated 7/28/25 showed an acute displaced fracture of the left clavicle.

On 9/2/25 at 2:01 PM, V15 (previous Director of Nursing – DON) said she was notified R60 fell out of her chair on 7/26/25. V15 said she did the investigation on Monday (7/28/25) and she called X-ray to follow-up because they hadn't come yet for the Xray. V15 said the Xray order was placed for Monday and R60 shouldn't have had to wait that long. V15 said V18 (Agency RN) didn't place a stat order, and they didn't ensure the X-ray was completed or the sling order was obtained in a timely manner. V15 stated, “Just because [R60] is on hospice doesn't mean we don't treat people.

On 9/4/25 at 10:40 AM, V14 (Nurse Practitioner) said she wasn't here when R60 fell, but if she fell directly on her left side and complained of pain an X-ray order should have been entered to be done immediately.

They shouldn't have waited until Monday.

That's a delay of care. V14 reviewed R60's chart and said she already had pain medication on board, but it looks like the sling wasn't ordered until after the Xray results.

V14 said the facility should have ensured Xray was ordered immediately, completed within 24 hours, and the interventions were placed. V14 said it's important to make sure the fracture isn't displaced or puncturing something. V14 said based on R60's injury there isn't much they can do for her. V14 said R60's care would be more conservative, but it was important to get the Xray results timely.

The facility's policy and procedure approved 12/2024 showed, “Fluid Restriction, Policy: Only those resident's that have a practitioner's order will be on fluid restriction.

Procedure: 1.

Verify medical practitioner order. 2.

Notify dietary consultant of order for fluid restriction… 3.

Remove the resident's water pitcher and cup from the room.

Store in designated area…”

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/05/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Bethany Rehab & Hcc

3298 Resource Parkway Dekalb, IL 60115

SUMMARY STATEMENT OF DEFICIENCIES

if helping another resident.On 09/04/2025 at 01:18 PM, R11 said he had to use a bell for the last 6-7 days while call light was being repaired and had to wait an average of 50-60 minutes every time he rang the bell for staff to respond. R11 then said, they need more staff here to help answer the call lights.

Undated Resident Grievance Process policy provided by facility reads in part: it is the intent of each community to encourage residents, their representatives or family members, opportunities to communicate any concerns, suggestions, complaints, or opportunities for improvement in care or services.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/05/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Bethany Rehab & Hcc

3298 Resource Parkway Dekalb, IL 60115

SUMMARY STATEMENT OF DEFICIENCIES

Based on observation, interview and record review the facility failed to provide the residents with food that is palatable in flavor.

This applies to all residents in the facility.

Findings Include:The CMS (Centers for Medicare and Medicaid) 671 form dated 9/2/2025 shows there are 68 residents in the facility.

The menu for lunch on 9/2/2025 shows a pork and rice casserole was to be served. At 11:40 AM on 9/2/2025, V4 [NAME] was observed adding rice to the pork and rice casserole that was on the steam table. V4 said he needed to use another pan to make enough rice for the casserole. V4 stirred the casserole to combine the new rice added.

The temperature was checked the casserole was served to the residents. At 1:00 PM, the rice casserole was tasted by the surveyor, and no flavor could be tasted, the meat was tough to chew, and the rice was clumped and stuck together.

There was no color to the dish.On 9/2/2025 at 1:02 PM, V4 said when he made the casserole, he did not have all the ingredients and did not put in the celery and lemon juice. V4 said he tries to add some flavor to the food but has been told by management not to do this.On 9/2/2025 at 1:06 PM, V3 Dietary Manager said the lemon juice and celery was not ordered and could not be used in the recipe. V3 said the residents deserve to have food that tastes good and if they do not like a certain recipe it should be replaced on the menu.On 9/3/2025 at 10:30 AM, during the resident group meeting , the residents (R8, R13, R50, R66) reported the food often lacks flavor.

The resident said there is an alternate menu but they are getting tired of hamburgers and hot dogs.

The residents said they have complained about the food many times, but do not feel they are being listened to.A review of the facility grievance logs shows on 5/22/2025, R13 complained about her meal stating, I cannot describe what was given to me on my plate to this noon.

The most disgusting piece of chicken I've ever seen. I wouldn't give it a dog.The resident council meeting minutes for the last 6 months were reviewed and showed numerous complaints of the food not tasting good enough to eat.The recipe for the pork and rice casserole provided by the facility shows celery and lemon juice were to be added.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/05/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Bethany Rehab & Hcc

3298 Resource Parkway Dekalb, IL 60115

SUMMARY STATEMENT OF DEFICIENCIES

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R11's sacral wound. V11 again picked the scissors up from R11's bed and began shaping a large piece of black foam, placed this foam with the wound bed then proceeded to cut the clear, silicone adhesive drape into strips.

After V11 had cut several strips of drape, she placed the scissors on the bed then proceeded to apply the strips of drape onto the skin surrounding R11's wound then covered the top of the wound and large piece of black foam with a larger piece of drape. At no time did this surveyor observe V11 place the scissors on a clean surface or sanitize the scissors after removing from R11's bed and/or between use of cutting open packages and the black foam that is placed directly on the wound.

On 09/04/2025 at 1:00 PM, V2 (Assistant Director of Nursing & Infection Preventionist) said V11 should have performed hand hygiene between glove changes to prevent infection and/or reinfection especially when working with a complex wound as R7's. V2 then said scissors should not be placed on a resident's bed linens because they are considered “dirty” and should be placed on a clean/sterile area to prevent wound infections. V2 added that V11 should not have cut the black foam with scissors that were not sanitized or V11 should have used a separate pair of scissors to cut the foam. At 1:10 PM, V2 said regarding performing wound care with inadequate pest control, “it could worsen the resident's wound or cause a wound infection.”

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in DEKALB, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from BETHANY REHAB & HCC or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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