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Complaint Investigation

Crystal Pines Rehab & Hcc

August 20, 2025 · Crystal Lake, IL · 335 North Illinois Avenue
Citations 1
CMS Rating 1/5
Beds 110
Provider ID 145257
Healthcare Facility
Crystal Pines Rehab & Hcc
Crystal Lake, IL  ·  View full profile →
Inspection Summary

CRYSTAL PINES REHAB & HCC in CRYSTAL LAKE, IL — inspection on August 20, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a resident remained free of sexual abuse.

This applies to one of three residents (R5) in the sample of eight reviewed for abuse.

Findings include:The facility face sheet for R5 shows diagnoses to include dementia and psychosis.

The facility assessment dated [DATE] shows R5 to have severe cognitive impairment and requires maximum staff assistance with her activities of daily living, and uses a wheelchair for ambulation.The facility face sheet for R4 shows diagnoses to include Parkinson's Disease, depression and psychotic disorder.

The facility assessment dated [DATE] shows R4 to be cognitively intact and requires supervision for his activities of daily living and uses a wheel chair for his ambulation.

The facility state report dated 8/9/2025 shows an incident between R4 and R5 while in the dining room of the facility. A staff observed the two residents sitting closely to each other and the male residents (R4) arm was moving back and forth over the female residents (R5) lap.

The staff then went and separated the residents and noticed R5's pants were unbuttoned and R4 left the area immediately after being asked what was going on. On 8/20/2025 at 11:00 AM, V4 Certified Nursing Assistant (CNA) said she was walking past the dining room and noticed R4 and R5 sitting real close to each other and R4 had his hand over R5's lap and was moving his hand back and forth. V4 said she walked into the dining room and asked R4 what he was doing. V4 said R4 backed up quickly and nearly fell out of his wheelchair and denied doing anything. V4 said she looked over at R5 and noticed her pants were unbuttoned. V4 said when she turned her attention back to R4, he was gone. V4 said she took R5 from the dining room and took her to the nurse and told them what she had seen. On 8/20/2025 at 11:10 AM, V3 Registered Nurse (RN) said V4 came to him with R5 and told him that R4 and R5 were seen sitting very close to each other and R4's hand was moving over R5's lap and R5's pants were unbuttoned. V3 said he immediately called the Administrator and the Director of Nursing and assessed R5 for any harm.On 8/20/2025 at 1:30 PM, V1 Administrator said he was notified of the incident the day it happened, and he notified the police right away. V1 said R4 was placed on a one-to-one observation and will remain on one until an alternate living arrangement can be made.

The care plan for R4 dated 3/25/25 shows R4 was showing interest in a female peer and would sit outside her room and try to enter her room.

Interventions were put into place. On 6/24/25 R4's care plan was updated to show the potential to be inappropriately touching another female resident. R4's care plan was updated again with new interventions put into place. (A state report dated 6/24/25 shows this was R5. An investigation was completed and could not be substantiated.)The undated facility policy for abuse prevention shows each resident has the right to be free from abuse.

Residents must not be subjected to abuse by anyone including other residents.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

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Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in CRYSTAL LAKE, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from CRYSTAL PINES REHAB & HCC or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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