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Complaint Investigation

Ryze On The Avenue

November 18, 2025 · Chicago, IL · 3400 South Indiana
Citations 1
CMS Rating 1/5
Beds 302
Provider ID 145337
Healthcare Facility
Ryze On The Avenue
Chicago, IL  ·  View full profile →
Inspection Summary

RYZE ON THE AVENUE in CHICAGO, IL — inspection on November 18, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0584
Resident Rights Deficiencies
Potential for More Than Minimal Harm

Based on observations and interviews, the facility failed to ensure that missing ceiling tiles were replaced in a hallway and residents' room.

This failure has affected R3, R21, R22 and has the potential to affect 36 residents that reside in the first floor.Findings include:R3's diagnosis includes but not limited to: Unspecified dementia, cognitive communication deficit, major depressive disorder and essential hypertension.R21's diagnosis includes but not limited to: Unspecified dementia, adult failure to thrive, Lack of coordination, seizures and chronic viral hepatitis C.R22's diagnosis includes but not limited to: Dementia, Major depressive disorder, unspecified psychosis, essential hypertension, restless and agitation.On 9/23/25 at 11:08 am, V31 (R3's daughter) stated the following, His (R3's) room has missing ceiling tiles and it leaks.On 9/23/25 on 12:35 pm, Surveyor toured R3's room and noticed missing ceiling tile near R3's bed with debris on R3's floor, window seal and heater. At that time, V12 (Floor Technician) stated the following, This is part of the ceiling that's falling.

They (administration) have been replacing ceiling tiles.

There was a leakage here (R3's room) that has been repaired.On 9/24/25 at 10:15 am, Surveyor toured the facility with V20 (Maintenance Director) and noted the first-floor South hallway with missing ceiling tiles. At that time, Surveyor and V20 went to R3's room to assess the missing tiles near R3's bed.On 9/24/25 at 10:20 am, V20 stated the following, this is an old building, and we have had pipe issues. We have cast iron pipes with cracks in them so there has been leaks.

The ac (air conditioning) unit above R3's room was leaking and came down through R3's ceiling. We have been working on the leakage since July. It has been one room after another.

The leakage got under control around the 1st or 2nd week in September. It was a big job. We are replacing the ceiling tiles but need to ensure that the leakage has stopped first.On 9/29/25 at 11:50 am, V2 (Director of Nursing) stated the following, The missing ceiling tiles could make the residents feel unsafe and uncomfortable.

Our maintenance department is working on replacing all tiles now.Facility Census dated 9/23/25 documents R3, R21 and R22 as roommates.

Facility policy titled Safe and Homelike Environment documents, In accordance with residents' rights, the facility will provide a safe, clean, comfortable and homelike environment; Housekeeping and maintenance services will be provided as necessary to maintain a sanitary, orderly and comfortable environment.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

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Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in CHICAGO, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from RYZE ON THE AVENUE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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