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Complaint Investigation

Continental Nursing & Rehab Center

Inspection Date: September 29, 2025
Total Violations 2
Facility ID 145730
Location CHICAGO, IL
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Inspection Findings

F-Tag F0684

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0684 Level of Harm - Minimal harm or potential for actual harm

care.Facility policy undated, titled Resident Personal Clothes and Belongings Handling documents in part, Procedure: upon admission and annually the following will be done: Personal belongings are to be listed as well.When a resident is transferred to another room, nursing staff and housekeeping staff will transfer the resident's clothing and belongings.

Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

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Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

09/29/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Continental Nursing & Rehab Center

5336 North Western Avenue Chicago, IL 60625

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0803

Nutrition and Dietary Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0803 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many

FORM CMS-2567 (02/99) Previous Versions Obsolete

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Based on interview and record review, the facility failed to ensure that menus are followed when staff did not use the appropriate utensil to serve/plate the food. This deficient practice has the potential to affect all residents that receive meals from the kitchen.Findings include:On 9/28/2025 at 11:16 AM, V15 (Traveling Chef Manager) said, yesterday I observed kitchen staff not following the menu. They were not using the appropriate utensils to plate food. I told them that they must follow the menu and use the appropriate utensils to plate food.On 9/28/2025 at 12:08 PM, Resident R14 said, a lot of the times, the portions are small like what you would feed to a toddler.On 9/28/2025 at 11:58 AM, Resident R4 said food portions are small.On 9/28/2025 at 2:28 PM, Resident R12 said food portions are small.On 9/28/2025 at 4:15 PM via telephone, V4 (Psychiatric Rehabilitation Service Coordinator/PRSC) said, they (the residents) always complain about the food.

There's new staff in the kitchen. The portions look small, but I don't know.On 9/29/2025 at 12:25 PM via telephone, V22 (Registered Dietitian) said, I have heard from residents that portions are small. It could be a problem (if the appropriate utensils are not used to plate food). Residents may not get the proper nutrition or protein. That could lead to residents not getting the right amount of calories and protein which could lead to weight loss. 8/27/2025, Resident Council Meeting Minutes documents: residents requested larger portion sizes.Policy related to plating of food requested, not received at time of survey.

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📋 Inspection Summary

CONTINENTAL NURSING & REHAB CENTER in CHICAGO, IL inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in CHICAGO, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from CONTINENTAL NURSING & REHAB CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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