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Complaint Investigation

Complete Care At The Boulevard

March 29, 2026 · Chicago, IL · 5905 West Washington
Citations 3
CMS Rating 1/5
Beds 156
Provider ID 145885
Healthcare Facility
Complete Care At The Boulevard
Chicago, IL  ·  View full profile →
Inspection Summary

Complete Care at the Boulevard in CHICAGO, IL — inspection on March 29, 2026.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0609
Freedom from Abuse, Neglect, and Exploitation Deficiencies

than 2 hours after the allegation is made, if the events that caused the allegation involved abuse or

145885 03/29/2026

Complete Care at the Boulevard 5905 West Washington Chicago, IL 60644

and experience will be considered.The census was obtained from the facility roster of 131 residents

Food Code.

145885 03/29/2026

Complete Care at the Boulevard 5905 West Washington Chicago, IL 60644

serve food in accordance with professional standards.

performed hygiene after removing and changing gloves while in the dish room.

This failure has the

at 09:18 AM V7 (Dietary Aide) returned to the kitchen with food carts. V7 was observed dumping/scraping the trays, placing the utensils, plates and cups in sanitizer. V7 said if there are 2 people I would run the dishes through the dish washer, and the second person will catch the clean dishes.On 03/28/26 at 09:36 AM V9 (Dietary Aide) entered the dish room to assist. V9 observed pushing the racks with the dirty dishes into the dishwasher. V9 then removed the clean trays and put the clean dishes on a cart without changing her gloves or performing hand hygiene. A hand-washing station was observed in the dish room. V9 continued to push the racks with the dirty dishes into the dish washer, changed her gloves without performing hand hygiene and removed the clean dishes from the dish washer. V9 then pushed two racks with the dome plate covers and three racks with trays into the dish washer changing gloves each time without performing hand hygiene before removing the clean domes and trays from the dish washer. V9 rinsed a rack with dirty trays and partitioned plates then changed gloves, pulled out plate domes and place them on the cart after changing gloves without performing hand hygiene.On 03/28/26 at 01:09 PM Per telephone interview V15 (Dietary Aide) stated dish washing is supposed to be 3 staff, but we only have 2. I go upstairs to pull carts down, scrap, load the dishwasher. We try to change gloves as much as possible. If you don't have a third person, it is kind of difficult.On 03/28/26 at 11:24 AM V10 (Dietary Manager) stated There should be 2 people in the dish room, and their responsibility is to go get the food cart, break down, scrap, set up for dishwasher and the dishwasher pull the clean dishes through.

That is our process.

Trays and domes are put in a tray to be put in the dishwasher.

The second person pushes the dishes in the dishwasher and takes them out.

Hand hygiene is done after the dishes are pushed through, change glove then grab clean dishes with new gloves.

They should wash their hands for infection control because that would be considered as cross contamination.Document titled Cleaning and Sanitizing, Ware Washing 101 undated document in part: Mechanical Ware washing.Document Handwashing, document in part: Fight germs by washing your hands!In-Service Training dated 03/28/26 Regarding Hand Washing document in part: Hand washing must be done when moving from one assignment to another, after touching waste, trash or contaminated surfaces. If gloves are torn, soiled or wet inside.

After leaving dish area.

Remove gloves after touching soiled/dirty dishes, wash hands with soap/warm water for at least 20 seconds, dry hands, apply new gloves before handling clean items.The census was obtained from the facility roster of 131 residents with four residents being NPO (Nothing by mouth).Policy:Titled Cleaning and Sanitizing and Proper Hair Restraints dated 09/01/21 document in part; Food contact surfaces are properly cleaned and sanitized before and after use, in order to prevent food-borne illness and minimize bacterial growth.Titled Supplies and China dated 09/01/21 document in part: It will be the standard of this facility to provide safe and sanitary storage, handling and consumption of all food including food and beverages.

Facility will provide meals on China along with proper silverware. 3.

Food Preparation Procedures: i) Staff will practice good hygienic practices and techniques i.e.

Handwashing, glove usage. ii) Staff must wash hands prior to putting on gloves and in between changing gloves.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in CHICAGO, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Complete Care at the Boulevard or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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