Complaint Investigation

Carlton At The Lake, The

November 7, 2025 · Chicago, IL · 725 West Montrose Avenue

Citations 1

CMS Rating 2/5

Beds 244

Provider ID 145679

Healthcare Facility

Carlton At The Lake, The

Chicago, IL · View full profile →

Inspection Summary

CARLTON AT THE LAKE, THE in CHICAGO, IL — inspection on November 7, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Potential for More Than Minimal Harm

During a follow-up interview on 11/06/2025 at 1:59 PM, V2 and V3 stated V5 did not report R3's allegation that R3 got hit in the face. V2 stated if the staff hears any potential abuse, they are to report it to V1 (Administrator/Abuse Coordinator) or V2 (Abuse Coordinator designee when V1 is not available).

Both stated that even with any roommate disagreement such as the tv being too loud, the facility is to look into it and evaluate whether the residents are roommate compatible.

Both stated they were not informed of the allegations until the surveyor notified them.Facility's Abuse and Neglect policy (last revised 6/26/2025) documents in part: All allegations and/or suspicions of abuse must be reported to the Administrator immediately. If the Administrator is not present, the report must be made to the Administrator's Designee.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in CHICAGO, IL, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from CARLTON AT THE LAKE, THE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

Carlton At The Lake, The

Inspection Findings

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