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Complaint Investigation

Carlton At The Lake, The

Inspection Date: November 7, 2025
Total Violations 1
Facility ID 145679
Location CHICAGO, IL
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Inspection Findings

F-Tag F0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

the hallway speaking loudly that Resident R1 could not find the tv remote. V10 went to the room and Resident R3 assisted V10 look for Resident R1's remote. V10 stated Resident R3 did not mention any allegation of abuse while they searched. V10 stated Resident R1 and Resident R3 remained roommates afterwards.On 11/06/2025 at 9:48 AM, V5 (Nurse) stated Resident R3 reported an allegation of abuse around noon yesterday while surveyor was speaking with the roommate (11/05/2025 at approximately 12:30 PM). V5 stated Resident R3 was very broad and stated that Resident R3 got hit in the face. When asked if V5 reported the abuse allegation, V5 stated It was already reported.On 11/05/2025 at 2:05 PM, V2 (Assistant Administrator) and V3 (Director of Nursing) brought in the abuse and injury reportables. There was no reportable for Resident R3. Both stated they did not receive any allegations of abuse from Resident R3 or from staff regarding Resident R3's allegation that Resident R1 was threatening Resident R3. During a follow-up interview on 11/06/2025 at 1:59 PM, V2 and V3 stated V5 did not report Resident R3's allegation that Resident R3 got hit in the face. V2 stated if the staff hears any potential abuse, they are to report it to V1 (Administrator/Abuse Coordinator) or V2 (Abuse Coordinator designee when V1 is not available). Both stated that even with any roommate disagreement such as the tv being too loud, the facility is to look into it and evaluate whether the residents are roommate compatible. Both stated they were not informed of the allegations until the surveyor notified them.Facility's Abuse and Neglect policy (last revised 6/26/2025) documents in part: All allegations and/or suspicions of abuse must be reported to the Administrator immediately. If the Administrator is not present,

the report must be made to the Administrator's Designee.

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📋 Inspection Summary

CARLTON AT THE LAKE, THE in CHICAGO, IL inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in CHICAGO, IL, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from CARLTON AT THE LAKE, THE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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