Nexus At Alton
Nexus at Alton in ALTON, IL — inspection on December 29, 2025.
Found 2 citations. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
this month, they had to do a wet wipe bath or cold showers until it was repaired.On 12/29/25 at 2:19 PM, V19 (Regional Maintenance Director) stated he was notified that the facility was having intermittent problems with hot water and found that one of the two hot water tanks was not working. V19 stated under normal operating conditions, the facility was not able to keep up with the hot water and would out of it. V19 stated he was notified on a Thursday and to his knowledge it started that day, had it access on Friday and repaired the following Monday. V19 stated his recommendations were to limit the amount of hot water usage and spread out the timing of showers to maintain the hot water but he was not sure what the facility actually did with the information he provided that weekend. An E-mail dated 12/24/25 at 10:57 AM, documented V19 stated, On December 5, 2025, at 7 am I received a call from V8 that the facility was having problems keeping a sufficient supply of hot water.
Upon arrival, I found the on-demand water heaters were not functioning properly.
They were putting out hot water but there was not enough for the demand. I scheduled profession services to come out and replace the products.
Because of supply issues, they were not able to receive and install the product until Monday December 8, 2025.
The product was installed first am Monday morning and there was sufficient hot water for the entire building.
Please see attached invoice for reference.The facility's Invoice documented on 12/8/25, two new tankless water heaters were installed. On 12/29/25 at 2:14 PM, V1 (Administrator) stated she expects the residents to have access to hot water at all times.The facility's Resident Rights policy dated 9/2024, documented the facility will provide a safe, clean, comfortable, and homelike environment, allowing the resident to use his or her personal belongings to the extent possible.
Facility ID:
IDENTIFICATION NUMBER:
A.
Building
COMPLETED
12/29/2025
STREET ADDRESS, CITY, STATE, ZIP CODE
Nexus at Alton
3523 Wickenhauser Alton, IL 62002
SUMMARY STATEMENT OF DEFICIENCIES
facility was having problems keeping a sufficient supply of hot water.
Upon arrival, I found the on-demand water heaters were not functioning properly.
They were putting out hot water but there was not enough for the demand. I scheduled profession services to come out and replace the products.
Because of supply issues, they were not able to receive and install the product until Monday December 8, 2025.
The product was installed first am Monday morning and there was sufficient hot water for the entire building.
Please see attached invoice for reference.The facility's Invoice documented on 12/8/25, two new tankless water heaters were installed. On 12/29/25 at 2:14 PM, V1 (Administrator) stated she expects the residents to have access to hot water at all times.The facility's Resident Rights policy dated 9/2024, documented the facility will provide a safe, clean, comfortable, and homelike environment, allowing the resident to use his or her personal belongings to the extent possible.
Facility ID: