F 0684 On 5/20/25 at 9:57 PM, Staff C, RN (Registered Nurse) reported on the evening of 5/15/25, she was down

the center hall passing medications. She said Staff A, CNA approached her and told her that Resident #13 Level of Harm - Minimal harm or had taken herself to the BR, had a BM and Staff A had cleaned her up on the toilet. Staff C said Staff A told potential for actual harm her that she had gone to check the room number and call for assistance. She said in the meantime Resident #13 decided to self-transfer from the toilet to the wheelchair and Staff A saw that Resident #13 was not going Residents Affected - Few to make it so she assisted Resident #13 by lowering her to the floor to prevent a fall. Staff C reported she was in the middle of passing medication along with giving insulin and she did not want to make a medication error so she finished up with that resident before going to Resident #13's room. She acknowledged and reported that there was a delay in response. She said she made the decision based on the facts that she knew Resident #13 was lowered to the floor, did not actually fall and had not hit her head. She reported when she completed the medications for the one resident, she secured her lap top and med cart and went to Resident #13's room. She said by then there was a 2nd staff member present (Staff B) and the staff had gotten Resident #13 up off the floor and into the wheelchair. She verified Resident #13 had not been assessed before she was moved off the floor. When asked how much time had passed from when she was first told Resident #13 was on the floor by the time she got to the room, she said she did not feel like it was longer than 10 minutes. She said she assessed Resident #13 which included her vital signs and range of motion. She reported she had been notified Resident #13 had an injury on her back. She said she did not look at her lower back at that time. She said she was going to go back when Resident #13 was in bed to look at her back and she did not. She stated she had forgotten and got busy. She said the next day the day shift nurse evaluated Resident #13's back.

On 5/21/25 at 11:15 AM, the DON reported she would expect the nurse to complete a nursing assessment

before the resident was assisted off the floor. In addition, the DON reported she would expect the nurse to assess Resident #13 back after the fall. The DON said she had identified Resident #13 did not have an assessment completed of her back until the following day. She acknowledged when a staff member lowers a resident to the floor that it was still considered fall and the staff would complete the required fall documentation. The DON reported she was aware and acknowledged there had been a delay in the nurse assessing Resident #13 after a fall. She said she expected the nurse to stop the medication pass and assess

the resident after the fall. She said she was in the process of completing a write up for the nurse and would provide the surveyor with a copy.

A facility form titled Corrective Action Form dated 5/21/25 documented Resident #13 had a witnessed fall on 5/15/25 in which she was lowered to the floor by Staff A. The form documented that it was reported Staff C did not respond to the fall to complete an assessment timely on 5/20/25 to the DON. The form documented Resident #13 was found to have an abrasion to her spine on 5/16/25 by the day shift nurse. The form revealed the corrective action documented, it was an expectation that Staff C do a full head to toe assessment including skin checks and vital on any resident that has a fall prior to the resident being moved from the position they are in. In addition, if Staff C was completing the medication pass, it was an expectation that Staff C stop what she was doing and attend to the resident.

The facility policy titled Change of Condition/Hot Chart Protocol dated January 2015 documented the purpose of the policy was to provide care to residents through nursing assessment, interventions and appropriate follow up. The policy documented a change in condition was an alteration from normal status with could include but not limited to an accident, incidents with or without injury, and skin changes.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 3 of 12 165270 Department of Health & Human Services Printed: 08/26/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 165270 B. Wing 05/21/2025

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

Stratford Specialty Care 1200 Highway 175 East Stratford, IA 50249

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0689 The Incident Report dated 8/26/24 at 4:34 PM indicated a peer reported to the nursing staff Resident #14 fell

on the floor. The nursing staff proceeded to check rooms and found Resident #14 lying on the floor on his left Level of Harm - Minimal harm or side. Resident #14 stated as he came back from the bathroom and attempted to go from the wheelchair to potential for actual harm bed, he got dizzy and fell down. He added he bumped his head on the side of the bed. Two staff assisted Resident #14 to a standing position with a gait belt. Residents Affected - Few

The Care Plan with an initiated date of 4/4/17 lacked an intervention for the fall on 8/26/24.

On 5/20/25 at 2:15 PM the Director of Nursing (DON) stated that she didn't work at the facility during that time, but acknowledged she couldn't find an intervention for the fall on 8/26/24. The DON stated she expected an intervention put in place at the time of the fall.

The policy named QA & A Falls Protocol dated January 2015 instructed the facility would investigate all falls to identify possible causative factors and interventions for prevention. The medical record would reflect the occurrence, findings, action taken, and outcome as appropriate. The charge nurse is responsible for the following interventions at the time of the fall. The nurse must immediately evaluate the resident for injury, complete head-to-toe assessment with vital signs, neurological checks, and orthostatic blood pressures. The charge nurse should provide emergency first aid, document in the clinical record, notify the physician, and

the family. In addition, the charge nurse should complete the incident form, when they have completed all areas, place the form in the DON's mailbox. The DON had the responsibility for conducting further investigation and reviewing data, including interviews with staff or others knowledgeable about the event.

The DON would review the information to determine if major injury occurred and if they needed to file a self-report. The Care Plan will be reviewed and revised with recommended actions, then communicated to direct care staff.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 9 of 12 165270 Department of Health & Human Services Printed: 08/26/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 165270 B. Wing 05/21/2025

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

Stratford Specialty Care 1200 Highway 175 East Stratford, IA 50249

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0725 On 5/20/25 at 3:45 PM, Staff B, CNA, reported being mentally and physically exhausted due to the lack of staff on the evening shift. She reported the facility had a lot of times with only 2 aides between 2:00 PM - Level of Harm - Minimal harm or 4:00 PM and after supper in the main area. She said she tried to get baths done from 2:00 PM - 4:00 PM but potential for actual harm that it was very difficult at times. She reported having the memory care unit open made staffing more difficult.

She said it could get stressful at bed time as they had a lot of call lights on and residents wanting to go to Residents Affected - Some bed. She said some of the residents exhibited behaviors and yelled at her. Staff B described the shift as overwhelming and overstimulating because of everything going on. She reported she talked to the DON about the staffing and the DON responded all shifts hurt for help. She said the facility hired staff but some of them don't stay and then others are not reliable. She reported she thought the facility's location made it difficult to find staff. She said on weekends it could be worse when the management staff are not there. She said the staff are more likely to call in on the weekends because they can get away with it. She said it is left up to the nurses to find replacements when the facility had call ins and at times the nurse can't find replacements. She said some staff will come in an hour early.

On 5/20/25 at 9:57 PM, Staff C, RN (Registered Nurse),, reported usually on the evening shift there are 2.5 CNAs in the main area and once in a while if they are lucky they will have 3 CNAs. She reported staffing was challenging at times. She reported sometimes it can be hard to get to the call lights in a timely manner. She said she tried to respond and help as much as possible but if the resident required the assistance of 2 people

she couldn't do it by herself. When asked if any residents had complaints regarding long call lights, she said, I'm sure we do.

On 5/21/25 at 11:15 AM, the DON reported they expected the staff to answer call lights within 15 minutes per

the policy. She reported when the facility had a call-in during business hours, the ADON and herself help find replacements. She said on the schedules they have a designated staff member scheduled stay over 4 hours if the facility had a call in on the next shift. The DON gave an example: if they have a call in on the 2 - 10 shift, a designated day shift aide would have to stay over until 6 PM. She reported staff members who call in are to try to find their own replacement but it didn't always happen. When asked about after hours or on the weekend, she said the nurses are to attempt to try to find replacements and if they're not able, then they must notify the on call nurse. When asked about the expectation of the on-call nurse, she said it depended

on the staffing situation at the time. She said if the facility had 2 or less CNAs, then they expect the on call nurse to come in. She reported 1 nurse and 2 CNAs in the main area was not ideal but manageable. She said she has worked the shift herself and it was doable. When asked about getting baths done with 2 CNAs,

she said they usually only have 4 - 5 baths scheduled. She said if they have a call in on the evening shift then the day shift would try to help out to get the baths done. She said her ideal staffing pattern is 3 CNAs in

the main area with 1 CNA in the unit on the day and evening shift. For the overnight shift, 2 CNAs in the main area and 1 CNA in the unit.

The facility policy titled Answering the Call Light revised March 2021 documented the purpose of the policy as to ensure timely responses to the resident's requests and needs.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 11 of 12 165270 Department of Health & Human Services Printed: 08/26/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 165270 B. Wing 05/21/2025

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

Stratford Specialty Care 1200 Highway 175 East Stratford, IA 50249

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0865 Have a plan that describes the process for conducting QAPI and QAA activities.

Level of Harm - Minimal harm or 49056 potential for actual harm Based on review of the facility's Quality Assurance Performance Improvement (QAPI) plan, the facility's past Residents Affected - Many surveys, and staff interview, the facility failed to correct their own deficiencies for 1 of concern. The facility reported a census of 36 residents.

Findings include:

The Quality Assurance and Performance Improvement (QAPI) Program revised March 2020 is overseen and implemented by the QAPI committee, which reports its findings, actions and results to the Administrator and governing body. The Administrator, whether a member of the QAPI Committee or not, is ultimately responsible for the QAPI program and for interpreting its results and findings to the governing body. The governing body is responsible for ensuring that the QAPI program is implemented and maintained to address identified priorities; is sustained through transitions of leadership and staffing; is adequately resourced and funded, including the provision of money, time, equipment, training and staff coverage sufficient to conduct

the activities of the program; is based on data, resident and staff input and other information that measures performance and focuses on problems and opportunities that reflect processes, functions and services provided to the residents

The facility had the following concerns identified at the current survey, previously cited at surveys in the past year:

a. Sufficient Nursing Staff

On 5/21/25 at 1:22 PM the Administrator reported they did interviews with the residents. The Administrator stated that we all have community connections and the residents didn't tell the staff their concerns with the call lights. The Administrator explained the residents tell the surveyors their concerns. Even if they had one time six months ago the staff didn't get to their call light soon enough, some residents didn't forget. The Administrator verbalized the one thing that residents don't bring up anymore is call lights. The Administrator stated regarding staff, she felt they would never say they had enough help. The more you have, didn't necessarily mean the work got done faster or more efficiently, and the staff have proved that. The Administrator stated she did call light audits within the last year. The Administrator stated any deficiency they received for staffing, resulted because of resident's interviews and not observation.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 12 of 12 165270