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Complaint Investigation

Southern Hills Specialty Care

August 21, 2025 · Osceola, IA · 444 North West View Drive
Citations 5
CMS Rating 3/5
Beds 90
Provider ID 165293
Healthcare Facility
Southern Hills Specialty Care
Osceola, IA  ·  View full profile →
Inspection Summary

Southern Hills Specialty Care in Osceola, IA — inspection on August 21, 2025.

Found 5 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

Review of Staff G's employment file documented she had been previously given a written warning for sleeping on the job on 04/28/2025. It also contained documentation that Staff G had successfully completed the Iowa Department of Human Services Dependent Adult Abuse Mandatory Reporter Training on 03/14/2024.

Review of a facility provided document titled Videotaping, Photographing, and Other Imaging of Residents, with a last revised date of April 2017, stated the following: 1.

Staff may not take or release images or recordings of any resident without explicit written consent.

Written consent must be obtained from the resident or representative prior to obtaining images or recordings of the resident for any purposes other than investigation of abuse, neglect, or emergencies, and photography obtained for personal/family use at the verbal request of the resident or family.2.

Transmitting unauthorized images of any resident through email, internet, or social media is considered a violation of resident rights.

Any image or recording taken that may be construed as humiliating or demeaning to a resident or residents is considered resident abuse and will be reported and investigated as such.

Facility ID:

Federal health inspectors cited Southern Hills Specialty Care in Osceola, IA for a deficiency under regulatory tag F-F0689 during a standard health inspection conducted on 2025-08-21.

Category: Quality of Life and Care Deficiencies

The facility was found deficient in the following area: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 5 deficiencies cited during this inspection of Southern Hills Specialty Care.

Correction Status: Deficient, Provider has date of correction.

The facility reported correction as of 2025-08-25.

Federal health inspectors cited Southern Hills Specialty Care in Osceola, IA for a deficiency under regulatory tag F-F0812 during a standard health inspection conducted on 2025-08-21.

Category: Nutrition and Dietary Deficiencies

The facility was found deficient in the following area: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Scope/Severity Level E: pattern, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 5 deficiencies cited during this inspection of Southern Hills Specialty Care.

Correction Status: Deficient, Provider has date of correction.

The facility reported correction as of 2025-08-25.

Federal health inspectors cited Southern Hills Specialty Care in Osceola, IA for a deficiency under regulatory tag F-F0865 during a standard health inspection conducted on 2025-08-21.

Category: Administration Deficiencies

The facility was found deficient in the following area: Have a plan that describes the process for conducting QAPI and QAA activities.

Scope/Severity Level F: widespread, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 5 deficiencies cited during this inspection of Southern Hills Specialty Care.

Correction Status: Deficient, Provider has date of correction.

The facility reported correction as of 2025-08-25.

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Federal health inspectors cited Southern Hills Specialty Care in Osceola, IA for a deficiency under regulatory tag F-F0880 during a standard health inspection conducted on 2025-08-21.

Category: Infection Control Deficiencies

The facility was found deficient in the following area: Provide and implement an infection prevention and control program.

Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.

While no actual harm was documented, there was potential for more than minimal harm to residents.

This was one of 5 deficiencies cited during this inspection of Southern Hills Specialty Care.

Correction Status: Deficient, Provider has date of correction.

The facility reported correction as of 2025-08-25.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Osceola, IA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Southern Hills Specialty Care or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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