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Complaint Investigation

Good Shepherd Health Center

February 24, 2026 · Mason City, IA · 302 Second Street Ne
Citations 2
CMS Rating 1/5
Beds 170
Provider ID 165072
Healthcare Facility
Good Shepherd Health Center
Mason City, IA  ·  View full profile →
Inspection Summary

Good Shepherd Health Center in Mason City, IA — inspection on February 24, 2026.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0684
Quality of Life and Care Deficiencies

note indicated the family knew.

When offered to send Resident #1 for x-rays, the family declined, and

untitled facility investigation file recorded on 2/15/26 at 10:42 AM, indicated Resident #1 had a large

the top edges faded a yellow color.

The bruise extended from their upper thigh to the groin and around to the buttocks with some speckled bruising to the posterior right thigh.

There is very faint faded yellow bruising to the top of the left thigh area.

When staff assisted Resident #1 to stand, they said ow.

The staff did a pivot transfer with 2 staff to their wheelchair. Resident #1 didn't have complaints of pain once in wheelchair.

The file documented an interview with Staff A, Certified Nursing Assistant (CNA), on 2/19/26.

Staff A stated on 2/13/26, Resident #1 had purple/green swelling on the side of her hip and also under her buttocks.

Staff A described them as noticeable but not too big or too small.

The facility's interview with Staff B, CNA, stated, when they worked on 2/14/26, they told the nurse about the bruises at 8:45 AM. Resident #1 didn't have any signs of pain. On 2/15/26, Staff B went into the room with another staff member, Resident #1 yelled every time they attempted to move her to transfer.

They called the nurse to verify what they saw and Resident #1's emotional state.

The interview with Staff C, CNA, documented, they worked on 2/13/26.

Staff C reported it took 2 of them and a gait belt to transfer her to the restroom.

While in the bathroom, Staff C explained they noticed a bruise.

The interview with Staff D, Licensed Practical Nurse (LPN), stated on 2/15/26, Staff B, mentioned Resident #1 had a bruise and they went to look at it on 2/15/26.

Staff D admitted they didn't look at the bruise on 2/14/26, as it slipped their mind.On 2/17/26 at 4:30 PM, observe a bruise, in multiple stages, on Resident #1's right hip area, extending from the thigh/hip area down behind the right knee.On 2/17/26 at 2:30 PM, Resident #1's family member said they saw the bruising on 2/15/26 from the top of Resident #1 right hip/thigh area, across her buttocks and down behind the right knee. On 2/24/26 at 12:30 PM, the Assistant Director of Nursing (ADON), acknowledged Staff D failed to assess the bruise on Resident #1 right thigh/hip area on 2/14/26 when was the staff first alerted them.

The ADON reported they expected the licensed staff to follow through with any change in resident conditions, bruising, falls, or anything out of the norm and do an assessment.On 2/24/26 at 1:30 PM, the Director of Nursing (DON) stated they expected the nursing staff to follow the procedure/policies for unusual occurrence and do an assessment as warranted.The Skin Program reviewed 2/13/26, instructed staff to use risk management for identification of skin issues. A member of the administrative skin team would complete a follow-up observation and initiate measures to prevent further skin issues.

Weekly skin/wound progress notes will be completed until the area is resolved.

165072 02/24/2026

Good Shepherd Health Center 302 Second Street NE Mason City, IA 50401

malnutrition diagnosis.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Mason City, IA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Good Shepherd Health Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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