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Complaint Investigation

Valley View Village

April 30, 2026 · Des Moines, IA · 2571 Guthrie Avenue
Citations 3
CMS Rating 3/5
Beds 79
Provider ID 165507
Healthcare Facility
Valley View Village
Des Moines, IA  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

Valley View Village in Des Moines, IA — inspection on April 30, 2026.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0645
Resident Assessment and Care Planning Deficiencies

Review of #83's EHR lacked documentation of a PASRR completed.On 4/28/2026 at 8:55 AM Received Resident #83's PASRR from the Administrator.

Review of the PASRR noted Staff A completed it on 4/27/26.

During an interview on 4/28/2026 at 1:25 PM Staff A, Hospital Liaison/Admissions Coordinator reported the hospital usually does the PASRR.

Staff A reported last night she received a phone call on Resident #83's PASRR not in the chart.

Staff A reported she completed the PASRR last night Staff A reported she missed it prior to admission and it should have been done.

During an interview on 4/28/2026 at 1:37 PM the Administrator reported the facility receives the PASRR from the hospital admission records and it is to be completed prior to admission to the facility.

She reported Resident #83's PASRR was missed somehow and not complete prior to admission.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

165507 04/30/2026

Valley View Village 2571 Guthrie Avenue Des Moines, IA 50317

During dining observations on 4/28/26 starting at 8:22 AM in the Magnolia Unit revealed Resident #31 sat in a broda chair with the broda chair reclined back. At 8:41 AM, the dietary aide placed food on the table in front of Resident #31. At 8:43 AM, Staff D, certified nursing assistant (CNA), placed beverages and food on an overbed table for Resident #31and walked away. At 8:47 AM, Resident #31 continued to sit in a broda chair with her eyes closed and a plate of food in front of her that was untouched. At 8:48 AM, Staff E, CNA, picked up a glass of chocolate milk and offered Resident #31 the chocolate milk.

The broda chair remained tilted backward. Resident #31 struggled to move her head up and forward to get her mouth up to the cup.

Staff E then offered Resident #31 hot cereal but the resident said later. At 8:53 AM, Staff D, CNA, offered Resident #31 a drink of chocolate milk.

The broda chair remained in the tilted back position. In an interview on 4/30/26 at 10:55 AM, the Director of Nursing reported the facility had no policy for positioning.

The staff would get education about positioning during facility training and the CNA certification training.

The DON reported she expected residents to be placed in an upright position whenever food or drink offered. A Feeding of Residents by Staff policy reviewed 2/18/26 revealed residents unable to feed themselves will be provided with assistance per their care plan.

The resident shall be positioned comfortably in an upright position.

165507 04/30/2026

Valley View Village 2571 Guthrie Avenue Des Moines, IA 50317

the resident.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Des Moines, IA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Valley View Village or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.