Palms At Sebring Nursing And Rehabilitation The
Inspection Findings
F-Tag F0585
F 0585 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Many
FORM CMS-2567 (02/99) Previous Versions Obsolete
said for grievances, anyone can fill them out either by paper or by scanning the barcode on their phone.
She said grievances are turned into social services and logged. The grievance was then given to the appropriate person to follow up. She said social services tracks the logs ensuring paper and electronic grievances are followed-up on. The NHA said she remembered discussing resident's hydration concerns in
the management meetings. She said she knew education was a part of what they did. She said she thought
the hydration and snack concern was being tracked. The NHA was not aware resident council concerns were not being entered as grievances. Review of a facility policy titled Complaint/Grievance, effective date 9/7/23, showed:Policy: - The Center will support each resident's right to voice a complaint/grievance without fear of discrimination or reprisal. The center will make prompt efforts to resolve the complaint/grievance and inform the resident of progress towards resolution. Grievances will be reviewed by the Quality Assurance Performance Improvement Committee. Grievances discovered to meet the definition of Abuse, Neglect, Exploitation or Misappropriation will be handled per the facility's Abuse Policy. The resident should have reasonable expectations of care and services and the center should address those expectations in a timely, reasonable, and consistent manner. The Center will inform residents of the right to file a grievance orally and in writing, the right to file grievances anonymously, the contact information of the Grievance Officer, a reasonable time frame for completing the review of the grievance, the right to obtain a written decision regarding the grievance, and contact information of independent entities with whom grievances may be file (State agency, Ombudsman, Quality Improvement Organizations) The Executive Director will designate a Grievance Officer at the facility.Procedure:1. An employee receiving a complaint/grievance from a resident, family member and/or visitor will initiate a Complaint/Grievance Form. Complaint/Grievance forms will be available 24 hours per days 7 days a week in an unsecured common area. Accommodations will be made to ensure residents have the opportunity regardless of their physical abilities or limitations.2. Original grievance forms are then submitted to the Grievance Officer /designee for further action.3. The Grievance Officer /designee shall act on the grievance and begin follow-up of the concern or submit it to the appropriate department director for follow-up.4. The grievance follow-up should be completed in a reasonable time frame; this should not exceed 14 days.5. The findings of the grievance shall be recorded on
the Complaint/Grievance Form.6. The results will be forwarded to the Executive Director for review and filing.7. The Grievance Official will log complaints/grievances on a Monthly Grievance Log.
Event ID:
Facility ID:
If continuation sheet
PALMS AT SEBRING NURSING AND REHABILITATION THE in SEBRING, FL inspection on recent inspection.
Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.
Frequently Asked Questions
- What is an F-tag violation?
- F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
- Were these violations corrected?
- Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
- How often do nursing home inspections happen?
- CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
- What should families do about these violations?
- Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in SEBRING, FL, (5) Report new concerns to state authorities.
- Where can I see the full inspection report?
- Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from PALMS AT SEBRING NURSING AND REHABILITATION THE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.