Palms At Sebring Nursing And Rehabilitation The
PALMS AT SEBRING NURSING AND REHABILITATION THE in SEBRING, FL — inspection on October 20, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
Review of a facility policy titled Complaint/Grievance, effective date 9/7/23, showed:Policy: - The Center will support each resident's right to voice a complaint/grievance without fear of discrimination or reprisal.
The center will make prompt efforts to resolve the complaint/grievance and inform the resident of progress towards resolution.
Grievances will be reviewed by the Quality Assurance Performance Improvement Committee.
Grievances discovered to meet the definition of Abuse, Neglect, Exploitation or Misappropriation will be handled per the facility's Abuse Policy.
The resident should have reasonable expectations of care and services and the center should address those expectations in a timely, reasonable, and consistent manner.
The Center will inform residents of the right to file a grievance orally and in writing, the right to file grievances anonymously, the contact information of the Grievance Officer, a reasonable time frame for completing the review of the grievance, the right to obtain a written decision regarding the grievance, and contact information of independent entities with whom grievances may be file (State agency, Ombudsman, Quality Improvement Organizations) The Executive Director will designate a Grievance Officer at the facility.Procedure:1. An employee receiving a complaint/grievance from a resident, family member and/or visitor will initiate a Complaint/Grievance Form.
Complaint/Grievance forms will be available 24 hours per days 7 days a week in an unsecured common area.
Accommodations will be made to ensure residents have the opportunity regardless of their physical abilities or limitations.2.
Original grievance forms are then submitted to the Grievance Officer /designee for further action.3.
The Grievance Officer /designee shall act on the grievance and begin follow-up of the concern or submit it to the appropriate department director for follow-up.4.
The grievance follow-up should be completed in a reasonable time frame; this should not exceed 14 days.5.
The findings of the grievance shall be recorded on the Complaint/Grievance Form.6.
The results will be forwarded to the Executive Director for review and filing.7.
The Grievance Official will log complaints/grievances on a Monthly Grievance Log.
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