Rehabilitation Center Of Orlando

F-F609 for similar concerns with Resident Council and reporting of abuse allegations from the last Recertification survey dated 1/11/24.

Review of the Plan of Correction (POC) which serves as the facility's allegation of compliance with the citations, approved by the Quality Assurance and Performance Improvement (QAPI) committee on 2/15/24 included education to the Interdisciplinary team for understanding of the QAPI process. The POC mentioned implementation of appropriate plans of action to prevent repeat deficiencies. The POC mentioned identifying areas for continuous quality monitoring using tools to conduct quality reviews which would be reviewed in QAPI for identification of areas that could potentially affect resident outcomes.

On 8/08/24 at 9:33 AM, the Administrator stated he was responsible for overseeing all areas in the facility.

He explained his main function was to manage the different departments and ensure compliance. He shared his passion was for residents to be treated fairly and received the best quality of life they could get. The Administrator stated when he took the position in January, he met with the Resident Council and had a crowd of about 30 residents. He stated he informed them he would walk around the first few weeks, to see what resident saw and address those issues, which he did. He stated they were currently working on quality measures, and he stated he was surprised about the survey findings.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 5 of 5 105471