Complaint Investigation

Ansley Cove Healthcare And Rehabilitation

January 29, 2026 · Maitland, FL · 1301 W Maitland Blvd

Citations 1

CMS Rating 1/5

Beds 39

Provider ID 105886

Healthcare Facility

Ansley Cove Healthcare And Rehabilitation

Maitland, FL · View full profile →

Source Document

Official CMS Inspection Report (Medicare.gov)

Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.

Inspection Summary

ANSLEY COVE HEALTHCARE AND REHABILITATION in MAITLAND, FL — inspection on January 29, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0569

Resident Rights Deficiencies

Review of the resident #1's Medicaid eligibility/benefit dated [DATE] indicated the resident's gross monthly income to be $1159.22.

Per the benefit, the resident was entitled to keep $160.00 a month to meet her personal needs.

Review of the billing reconciliation reflecting the account from [DATE] to [DATE], revealed the resident's husband paid the monthly patient responsibility of $314.92 from the couples joint checking account.Further review of resident #1's billing reconciliation noted the patient responsibility of $314.92 continued to be drawn from the joint checking account in [DATE], after the resident had died 13 days earlier.

Review of emails from the Business Office Manager to the corporate office from [DATE], and [DATE] revealed the corporate office accounting was notified by the Business Office Manager of resident #1's death and asked to remove resident #1 from the Automated Clearing House (ACH) payment.Review of emails dated [DATE], [DATE], [DATE], [DATE], and [DATE] revealed the facility was aware the resident's husband was requesting the refund from her account. An email dated [DATE] detailed the corporate office communication to the Business Office Manager and the Administrator which reported, the family is due a much bigger refund than what was originally thought.On [DATE] at 12:50 PM, the Corporate Regional Director of Operations verified resident #1's husband was owed a refund and was not sure what caused the delay. It was acknowledged that at the time of the survey the facility owed the resident's husband a refund of $1,905.35, over four months after she had passed away.On [DATE] at 12:53 PM, the Administrator confirmed the resident's family still had not received the refund from the facility. He said the facility's Business Office Manager did not have the authority to cut refund checks and they had been waiting for the corporate office to process the refund.

Review of the facility's policy entitled Refund Policy/Procedure, Subject: Death of a Resident in a Facility, revised on [DATE] indicated it was the policy of the facility to provide services related to the death of a resident in a facility in accordance with state and federal regulations.

Procedure 1 indicated, the facility must, upon the death of a resident with a personal fund deposited with the facility or advanced payments, convey within 30 days of the resident's death, a final accounting of those funds to the individual or probate jurisdiction administering the resident's estate.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?

F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.

Were these violations corrected?

Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.

How often do nursing home inspections happen?

CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.

What should families do about these violations?

Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MAITLAND, FL, (5) Report new concerns to state authorities.

Where can I see the full inspection report?

Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from ANSLEY COVE HEALTHCARE AND REHABILITATION or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.

More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.