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Envoy Of Westover Hills

📍 4403 Forest Hill Avenue, Richmond, VA 23225 📞 (804) 231-0231 🛏️ 174 beds

Inspection History Overview

Detailed Inspection Reports

No detailed inspection reports available yet. Check back soon as we're processing new reports daily.

Fines and Penalties by Year

2025 1 penalties totaling $70,080

$70,080
Feb 5, 2025

Fine

2022 4 penalties totaling $32,992

$2,689
Nov 15, 2022

Fine

$23,989
Jul 14, 2022

Fine

$3,169
May 16, 2022

Fine

$3,145
May 16, 2022

Fine

2021 1 penalties totaling $9,750

$9,750
Apr 8, 2021

Fine

2020 1 penalties totaling $3,250

$3,250
Jun 26, 2020

Fine

2019 3 penalties totaling $361,959

$37,700
Sep 30, 2019

Fine

$240,188
Jul 25, 2019

Fine

$84,071
Jan 31, 2019

Fine

2018 2 penalties totaling $141,807

$141,807
Jul 23, 2018

Fine

$0
Jul 23, 2018

Payment Denial

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Health Violations by Year

2024 16 violations

Tag 0559 D Mar 28, 2024

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

✓ Corrected: May 10, 2024
Tag 0563 D Mar 28, 2024

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

✓ Corrected: May 10, 2024
Tag 0573 D Mar 28, 2024

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

✓ Corrected: May 10, 2024
Tag 0584 D Mar 28, 2024

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: May 10, 2024
Tag 0624 D Mar 28, 2024

Prepare residents for a safe transfer or discharge from the nursing home.

✓ Corrected: May 10, 2024
Tag 0656 D Mar 28, 2024

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: May 10, 2024
Tag 0657 D Mar 28, 2024

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

✓ Corrected: May 10, 2024
Tag 0658 E Mar 28, 2024

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: May 10, 2024
Tag 0660 D Mar 28, 2024

Plan the resident's discharge to meet the resident's goals and needs.

✓ Corrected: May 10, 2024
Tag 0675 D Mar 28, 2024

Honor each resident's preferences, choices, values and beliefs.

✓ Corrected: May 10, 2024
Tag 0677 D Mar 28, 2024

Provide care and assistance to perform activities of daily living for any resident who is unable.

✓ Corrected: May 10, 2024
Tag 0686 D Mar 28, 2024

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

✓ Corrected: May 10, 2024
Tag 0698 D Mar 28, 2024

Provide safe, appropriate dialysis care/services for a resident who requires such services.

✓ Corrected: May 10, 2024
Tag 0804 D Mar 28, 2024

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

✓ Corrected: May 10, 2024
Tag 0842 D Mar 28, 2024

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: May 10, 2024
Tag 0921 D Mar 28, 2024

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

✓ Corrected: May 10, 2024

2023 1 violations

Tag 0677 D Apr 20, 2023

Provide care and assistance to perform activities of daily living for any resident who is unable.

✓ Corrected: May 5, 2023
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2022 38 violations

Tag 0584 E Oct 28, 2022

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: Dec 13, 2022
Tag 0600 D Oct 28, 2022

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

✓ Corrected: Dec 13, 2022
Tag 0658 D Oct 28, 2022

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Dec 13, 2022
Tag 0921 E Oct 28, 2022

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

✓ Corrected: Dec 13, 2022
Tag 0550 D Jul 14, 2022

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Tag 0561 D Jul 14, 2022

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

✓ Corrected: Aug 25, 2022
Tag 0563 D Jul 14, 2022

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

✓ Corrected: Aug 25, 2022
Tag 0584 E Jul 14, 2022

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Tag 0609 D Jul 14, 2022

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Tag 0645 D Jul 14, 2022

PASARR screening for Mental disorders or Intellectual Disabilities

✓ Corrected: Aug 25, 2022
Tag 0655 D Jul 14, 2022

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

✓ Corrected: Aug 25, 2022
Tag 0657 E Jul 14, 2022

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Tag 0658 E Jul 14, 2022

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Aug 25, 2022
Tag 0686 G Jul 14, 2022

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Tag 0689 D Jul 14, 2022

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Aug 25, 2022
Tag 0692 D Jul 14, 2022

Provide enough food/fluids to maintain a resident's health.

✓ Corrected: Aug 25, 2022
Tag 0725 E Jul 14, 2022

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Tag 0727 E Jul 14, 2022

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Tag 0730 E Jul 14, 2022

Observe each nurse aide's job performance and give regular training.

✓ Corrected: Aug 25, 2022
Tag 0745 D Jul 14, 2022

Provide medically-related social services to help each resident achieve the highest possible quality of life.

✓ Corrected: Aug 25, 2022

2021 11 violations

Tag 0883 D Nov 10, 2021

Develop and implement policies and procedures for flu and pneumonia vaccinations.

✓ Corrected: Dec 3, 2021
Tag 0886 D Nov 10, 2021

Perform COVID19 testing on residents and staff.

✓ Corrected: Dec 3, 2021
Tag 0887 E Nov 10, 2021

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

✓ Corrected: Dec 3, 2021
Tag 0584 E Apr 8, 2021

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: May 4, 2021
Tag 0602 D Apr 8, 2021

Protect each resident from the wrongful use of the resident's belongings or money.

✓ Corrected: May 4, 2021
Tag 0607 E Apr 8, 2021

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

✓ Corrected: May 4, 2021
Tag 0727 D Apr 8, 2021

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

✓ Corrected: May 4, 2021
Tag 0755 D Apr 8, 2021

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

✓ Corrected: May 4, 2021
Tag 0791 D Apr 8, 2021

Provide or obtain dental services for each resident.

✓ Corrected: May 4, 2021
Tag 0880 E Apr 8, 2021

Provide and implement an infection prevention and control program.

✓ Corrected: May 4, 2021
Tag 0921 D Apr 8, 2021

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

✓ Corrected: May 4, 2021
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2020 6 violations

Tag 0880 D Jun 26, 2020

Provide and implement an infection prevention and control program.

✓ Corrected: Jul 28, 2020
Tag 0552 D Jan 23, 2020

Ensure that residents are fully informed and understand their health status, care and treatments.

✓ Corrected: Feb 18, 2020
Tag 0580 D Jan 23, 2020

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Feb 18, 2020
Tag 0657 D Jan 23, 2020

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

✓ Corrected: Feb 18, 2020
Tag 0842 B Jan 23, 2020

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

✓ Corrected: Feb 18, 2020
Tag 0880 D Jan 23, 2020

Provide and implement an infection prevention and control program.

✓ Corrected: Feb 18, 2020

2019 35 violations

Tag 0557 G Sep 30, 2019

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

✓ Corrected: Oct 25, 2019
Tag 0600 G Sep 30, 2019

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

✓ Corrected: Oct 25, 2019
Tag 0624 D Sep 30, 2019

Prepare residents for a safe transfer or discharge from the nursing home.

✓ Corrected: Oct 25, 2019
Tag 0578 D Jul 25, 2019

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

✓ Corrected: Sep 8, 2019
Tag 0584 E Jul 25, 2019

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: Sep 8, 2019
Tag 0600 G Jul 25, 2019

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

✓ Corrected: Sep 8, 2019
Tag 0644 D Jul 25, 2019

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

✓ Corrected: Sep 8, 2019
Tag 0645 D Jul 25, 2019

PASARR screening for Mental disorders or Intellectual Disabilities

✓ Corrected: Sep 8, 2019
Tag 0656 D Jul 25, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Sep 8, 2019
Tag 0657 D Jul 25, 2019

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

✓ Corrected: Sep 8, 2019
Tag 0679 D Jul 25, 2019

Provide activities to meet all resident's needs.

✓ Corrected: Sep 8, 2019
Tag 0689 G Jul 25, 2019

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

✓ Corrected: Sep 8, 2019
Tag 0690 D Jul 25, 2019

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Sep 8, 2019
Tag 0695 D Jul 25, 2019

Provide safe and appropriate respiratory care for a resident when needed.

✓ Corrected: Sep 8, 2019
Tag 0755 E Jul 25, 2019

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

✓ Corrected: Sep 8, 2019
Tag 0758 D Jul 25, 2019

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

✓ Corrected: Sep 8, 2019
Tag 0812 D Jul 25, 2019

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Sep 8, 2019
Tag 0919 E Jul 25, 2019

Make sure that a working call system is available in each resident's bathroom and bathing area.

✓ Corrected: Sep 8, 2019
Tag 0656 D Mar 21, 2019

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

✓ Corrected: Apr 15, 2019
Tag 0812 E Mar 21, 2019

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

✓ Corrected: Apr 15, 2019
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2018 32 violations

Tag 0658 E Nov 8, 2018

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Dec 10, 2018
Tag 0697 E Nov 8, 2018

Provide safe, appropriate pain management for a resident who requires such services.

✓ Corrected: Dec 10, 2018
Tag 0755 E Nov 8, 2018

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

✓ Corrected: Dec 10, 2018
Tag 0557 D Sep 19, 2018

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

✓ Corrected: Oct 30, 2018
Tag 0558 D Sep 19, 2018

Reasonably accommodate the needs and preferences of each resident.

✓ Corrected: Oct 30, 2018
Tag 0559 D Sep 19, 2018

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

✓ Corrected: Oct 30, 2018
Tag 0622 D Sep 19, 2018

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

✓ Corrected: Oct 30, 2018
Tag 0626 D Sep 19, 2018

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

✓ Corrected: Oct 30, 2018
Tag 0690 D Sep 19, 2018

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

✓ Corrected: Oct 30, 2018
Tag 0755 D Sep 19, 2018

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

✓ Corrected: Oct 30, 2018
Tag 0756 D Sep 19, 2018

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

✓ Corrected: Oct 30, 2018
Tag 0758 D Sep 19, 2018

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

✓ Corrected: Oct 30, 2018
Tag 0760 E Sep 19, 2018

Ensure that residents are free from significant medication errors.

✓ Corrected: Oct 30, 2018
Tag 0921 D Sep 19, 2018

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

✓ Corrected: Oct 30, 2018
Tag 0558 D Jul 23, 2018

Reasonably accommodate the needs and preferences of each resident.

✓ Corrected: Oct 30, 2018
Tag 0559 D Jul 23, 2018

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

✓ Corrected: Oct 30, 2018
Tag 0580 G Jul 23, 2018

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

✓ Corrected: Sep 5, 2018
Tag 0584 D Jul 23, 2018

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

✓ Corrected: Sep 5, 2018
Tag 0600 G Jul 23, 2018

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

✓ Corrected: Sep 5, 2018
Tag 0607 G Jul 23, 2018

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

✓ Corrected: Sep 5, 2018

2017 22 violations

Tag 0323 D Jul 12, 2017

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

✓ Corrected: Jul 24, 2017
Tag 0166 D May 19, 2017

Try to resolve each resident's complaints quickly.

✓ Corrected: Jul 3, 2017
Tag 0224 D May 19, 2017

Protect each resident from mistreatment, neglect and misappropriation of personal property.

✓ Corrected: Jul 3, 2017
Tag 0225 D May 19, 2017

1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

✓ Corrected: Jul 24, 2017
Tag 0226 D May 19, 2017

Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

✓ Corrected: Jul 24, 2017
Tag 0241 D May 19, 2017

Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

✓ Corrected: Jul 3, 2017
Tag 0280 E May 19, 2017

Allow residents the right to participate in the planning or revision of care and treatment.

✓ Corrected: Aug 19, 2017
Tag 0281 J May 19, 2017

Ensure services provided by the nursing facility meet professional standards of quality.

✓ Corrected: Jul 3, 2017
Tag 0309 J May 19, 2017

Provide necessary care and services to maintain or improve the highest well being of each resident .

✓ Corrected: Jul 3, 2017
Tag 0312 D May 19, 2017

Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

✓ Corrected: Jul 3, 2017
Tag 0314 G May 19, 2017

Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

✓ Corrected: Jul 3, 2017
Tag 0323 G May 19, 2017

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

✓ Corrected: Jul 24, 2017
Tag 0333 G May 19, 2017

Ensure that residents are safe from serious medication errors.

✓ Corrected: Jul 3, 2017
Tag 0364 E May 19, 2017

Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

✓ Corrected: Jul 3, 2017
Tag 0367 D May 19, 2017

Make sure that special or therapeutic diets are ordered by the attending doctor.

✓ Corrected: Jul 3, 2017
Tag 0371 E May 19, 2017

Store, cook, and serve food in a safe and clean way.

✓ Corrected: Jul 3, 2017
Tag 0460 D May 19, 2017

Provide bedrooms that don't allow residents to see each other when privacy is needed.

✓ Corrected: Jul 3, 2017
Tag 0497 E May 19, 2017

1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.

✓ Corrected: Jul 3, 2017
Tag 0498 E May 19, 2017

Make sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.

✓ Corrected: Jul 3, 2017
Tag 0514 D May 19, 2017

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

✓ Corrected: Jul 3, 2017
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