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Complaint Investigation

Grandview Rehabilitation And Healthcare Center

October 22, 2025 · New Britain, CT · 55 Grand Street
Citations 2
Beds 160
Provider ID 075182
Healthcare Facility
Grandview Rehabilitation And Healthcare Center
New Britain, CT  ·  View full profile →
Inspection Summary

GRANDVIEW REHABILITATION AND HEALTHCARE CENTER in NEW BRITAIN, CT — inspection on October 22, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

Review of the Abuse, Neglect, and Exploitation policy dated 2/3/2025 directed in part, that abuse was prohibited.

The Policy further directed abuse included verbal abuse, mental anguish and mental abuse, which included threats.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

10/22/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Grandview Rehabilitation and Healthcare Center

55 Grand Street New Britain, CT 06052

SUMMARY STATEMENT OF DEFICIENCIES

Based on review of facility documentation and interviews for 2 of 4 personnel files reviewed, the facility failed to ensure staff working at the facility were properly screened prior to working.

The findings include: A request on 10/14/25 at 10:45 AM to review RN#1 personal files revealed that RN #1 is employed through Nursing Scheduling Agency (NSA), therefore, there were no records on file. ADNS indicated that RN #1 received orientation, which covered workplace compliance, customer service, Resident rights, Abuse/ Neglect, fear of retaliation, workplace violence, and smoking on 10/7/25.

Review of personnel files from all contracted scheduling agencies affiliated with the facility along with the facilities nursing schedule, revealed that RN #1 and #3 from NSA began working prior to the completion of their background checks. No background check documentation was found on record for either RN #1 or RN #3.

Interview with Person #1 on 10/14/25 at 12:05 PM indicated that the facility is responsible for completing the background checks. He reported NSA only does a driver's licenses review to ensure there are no deficiencies.

Interview with HR on 10/14/25 at 12:54 PM indicated that the Agency RN#1 is employed through is responsible for completing the background checks and fingerprinting process (per their contract). HR reported that the Agency started 9/18/25 and though she would normally review each staff background checks prior to them covering a shift; she reported she has not had the opportunity to review all the staff that was and is scheduled to cover shifts at the facility.

Facility is unable to provide any documents that indicated that staff from NSA agency has had a background check completed.

Facilities Abuse, Neglect and exportation Policy indicates in part the facility will make efforts to ensure all residents are protected from physical and psychosocial harm.

Potential employees will be screened for history of abuse, neglect, exploitation or misappropriation of residents' property.

Background, reference and credentials check shall be conducted on potential employees, contracted temporary staff. and consultants.

Screening may be conducted by the facility itself, third party agency or academic institution.

The facility will maintain documentation of proof that the screening occurred.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in NEW BRITAIN, CT, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from GRANDVIEW REHABILITATION AND HEALTHCARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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