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Complaint Investigation

Civita Care Center At Milford

August 19, 2025 · Milford, CT · 2028 Bridgeport Ave
Citations 2
CMS Rating 1/5
Beds 120
Provider ID 075213
Healthcare Facility
Civita Care Center At Milford
Milford, CT  ·  View full profile →
Inspection Summary

CIVITA CARE CENTER AT MILFORD in MILFORD, CT — inspection on August 19, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0600
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

Review of the undated Abuse, Neglect, and Exploitation Policy directed in part, it was the facility policy to protect residents for the health, welfare and rights of residents.

The Policy further directed abuse is defined as the means of willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish, which can include staff to resident abuse.

Verbal abuse was defined as the use of oral, written, or gestured communication or sounds that willfully include disparaging and derogatory terms to residents or their families, or within their hearing distance regardless of their age, ability to comprehend, or disability.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

08/19/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Civita Care Center at Milford

2028 Bridgeport Ave Milford, CT 06460

SUMMARY STATEMENT OF DEFICIENCIES

Review of the Five Rights of Medication Administration Policy dated 10/1/24 identified the facility will ensure safe, accurate, and consistent medication administration to residents in accordance with federal and state regulations, facility standards, and accepted nursing practice.

All licensed nurses and authorized medication personnel must adhere to the Five Rights of Medication Administration to minimize errors and promote resident safety.

The Five Rights are identified as: Right Resident, Right Medication, Right Dose, Right Route, and Right Time.

Review of facility documentation identified nursing staff education was initiated on 8/4/2025 regarding the Five Rights of medication administration and a new coloring system for the medication packaging for Nyzalim and Narcan.

A QAPI meeting was held on 8/4/2025, and audits of medication administration were initiated on 8/5/2025.

Based on review of facility documentation, past non-compliance was identified.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MILFORD, CT, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from CIVITA CARE CENTER AT MILFORD or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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