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Complaint Investigation

Fresh River Healthcare

August 13, 2025 · East Windsor, CT · 96 Prospect Hill Rd
Citations 1
CMS Rating 5/5
Beds 140
Provider ID 075359
Healthcare Facility
Fresh River Healthcare
East Windsor, CT  ·  View full profile →
Inspection Summary

FRESH RIVER HEALTHCARE in EAST WINDSOR, CT — inspection on August 13, 2025.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0628
Resident Rights Deficiencies
Potential for More Than Minimal Harm

unable to provide a fax confirmation indicating Resident #4's discharge packet was sent to the home care agency regarding his/her medical needs (which included medication management, wound care, physical therapy, and patient care assistance) and/or that he/she was accepted back for services. SW #1 further identified her contact at the home care agency was Person #2.Interview with Person #2 (Intake Manager for Behavioral Services at the home care agency) on [DATE] at 9:20 AM identified he/she did not receive any discharge paperwork (fax) requesting services for Resident #4 and was not aware a request for services was made prior to or upon his/her discharge from the SNF.

Person #2 further indicated he/she communicated with the SNF, within a week following Resident #4's admission to the SNF, that the resident would not be accepted back for services as the agency was unable to provide the increased level of care Resident #4 required.

However, Person #2 did indicate the case could be reviewed closer to the date of discharge if Resident #4's service needs had changed.

Following notification that Resident #4's was discharged from the SNF without medical services/support in place, the agency made an allowance to accept the resident back and took appropriate steps to recertify the resident for services.

Review of the Discharge Planning policy directed the facility social work staff to assist, as needed or requested, with referrals to community-based agencies for coordination of as needed post-discharge services.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in EAST WINDSOR, CT, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from FRESH RIVER HEALTHCARE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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