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Complaint Investigation

Riverside Health Care Center, Inc.

Inspection Date: December 30, 2025
Total Violations 1
Facility ID 075257
Location EAST HARTFORD, CT
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Inspection Findings

F-Tag F0600

Freedom from Abuse, Neglect, and Exploitation Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0600 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

room. The investigation indicated there had been a verbal altercation earlier that day, 12/7/25 when Resident #1 saw Resident #2 on his/her unit speaking with a staff member. The hospital Discharge summary dated [DATE REDACTED] identified Resident #1 was admitted to the hospital on [DATE REDACTED] with diagnoses of open fracture of the nasal bone, hematoma of the nasal septum, periorbital hematoma, and open fracture of the ethmoid bone (a square bone at the root of the nose). Interview with Resident #1 on 12/30/25 at 10:50 AM indicated he/she saw Resident #2 on the unit talking to an aide after lunch on 12/7/25 and did not want Resident #2 on the unit. Resident #1 indicated he/she left the unit, went downstairs to the front lobby area, and when downstairs, Resident #2 appeared, came up in his/her chair and tangled it up with mine.

Resident #1 indicated he/she lifted his/her arm up to protect him/herself when Resident #2 approached and then was punched by Resident #2 to the left side of the face multiple times. Interview and review of the Facility Reported Incident report with Director of Nursing (DON) on 12/30/25 at 11:02 AM identified a verbal altercation between Resident #1 and Resident #2 occurred on 12/7/25 on the fourth floor and then led to physical contact in the front lobby area, Resident #2 punched Resident #1 in the face on 12/7/25 around 1:20 PM. The DON identified following the incident, Resident #2 no longer resided at the facility. Review of facility Abuse policy dated January 2023 identified abuse as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish and directed that each resident has the right to be free from abuse and will not be subjected to abuse by anyone, including other residents. The facility identified the deficient practice and developed an immediate plan of correction for past noncompliance. DON/Designee will complete a 100% audit of residents with documented aggression independent with their mobility to ensure current care plan interventions are present, appropriate and individualized with behavioral monitoring in place.Nursing, aides, social services, recreation, and management were education on:Resident-to-resident altercation preventionAbuse reporting timelinesBehavioral health recognition and required documentationAlcohol use policy and recognizing signs and symptoms of impairmentIdentifying triggers and early escalation signsSupervision expectations for high-risk residentsHow and when to update the care planWhen to request a provider or Behavioral Health consultThe DON/designee will complete audits weekly for four weeks then monthly for two monthsNew incidents of aggression will be audited for timely reporting, investigation completion, throughout care plan review and implementation of appropriate interventionsFindings will be reported to QAPI monthly.Completion date December 21, 2025.

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📋 Inspection Summary

Riverside Health Care Center, Inc. in EAST HARTFORD, CT inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in EAST HARTFORD, CT, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Riverside Health Care Center, Inc. or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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