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Complaint Investigation

Uptown Care Center

April 29, 2026 · Denver, CO · 745 E 18th Ave
Citations 1
CMS Rating 4/5
Beds 79
Provider ID 065311
Healthcare Facility
Uptown Care Center
Denver, CO  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

UPTOWN CARE CENTER in DENVER, CO — inspection on April 29, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0550
Resident Rights Deficiencies

back in his wheelchair.

The NHA said shortly after Resident #1 told her what happened, CNA #2 came

trained to let a resident sit on the floor if that was what the resident wanted to do.

The NHA said the

members involved (LPN #1, CNA #2 and CNA #3) in the incident were suspended pending the investigation.

Clinical resource #2 said staff education began immediately on 3/13/26, with no staff members being allowed to work a shift until they had completed the education. CNA #2 was interviewed on 4/29/26 at 12:00 p.m. CNA #2 said she worked the night shift 3/12/26 on the second floor.

She said at approximately 11:45 p.m. LPN #1 asked CNA #3 to come and get her (CNA #2) to come help to get Resident #1 up into his wheelchair. CNA #2 said she and CNA #3 went to the first floor and expected to help with a two-person transfer to lift Resident #1 up and place him back into his wheelchair. CNA #2 said they thought the staff wanted CNA #2 because Resident #1 liked her.

CNA #2 said Resident #1 was seated on the floor. CNA #2 said LPN #1 told CNA #2 that Resident #1 slid out of his chair, sat on the floor but did not fall. CNA #2 said the other two staff members (CNA #3 and LPN #1) retrieved a blanket to put under Resident #1 as he sat on the floor, and they moved him from side to side to get the blanket under him. CNA #2 said LPN #1 instructed CNA #3 to move to Resident #1's back side and put her arms through his arm pits as he sat on the blanket. CNA #2 said she was told by LPN #1 to grab the resident's pants at his ankles. CNA #2 said Resident #1 scratched both LPN #1 and CNA #3's arms, but CNA #2 pulled away and did not get scratched. CNA #2 said Resident #1 was somewhat reclined as he was pulled across the floor and onto the elevator. CNA #2 said she knew what had happened was not how they were trained to care for the residents.CNA #2 said LPN #1 yelled at her and CNA #3 to pull the blanket towards the elevator, and instructed them to pull him into the elevator along with the help of LPN #1. CNA #2 said when the elevator stopped at the second floor, LPN #1 instructed the CNAs to pull the resident off the elevator. CNA #2 said at that time, Resident #1 was asked if it was okay to put him in his wheelchair, to which he responded yes.

CNA #2 said they went back downstairs to get his wheelchair, and then CNA #2 and CNA #3 performed a two-person transfer under his arms to lift Resident #1 off of the floor and back into this wheelchair.

CNA #2 said she did what LPN #1 told her because in the moment, LPN #1 yelled at the CNAs. CNA #2 said she did not report the incident to the supervisor on duty that night, who was on another floor, because CNA #2 was afraid of retaliation from LPN #1. CNA #2 said Resident #1 seemed calm after he was back in his wheelchair. CNA #2 said she knew it was wrong and she felt bad because the residents had rights. CNA #2 said Resident #1 should have been allowed to sit on the floor and the staff should have checked on him.

She said she felt badly for not respecting his rights.

She said she went to the NHA the next day (on 3/13/26) and told the NHA what had happened.

The NHA was interviewed again on 4/29/26 at 1:00 p.m.

The NHA said most of the incident with Resident #1 was verified by the facility's video footage that she reviewed.

The NHA said CNA #2 was re-educated and was kept on staff, but the other two staff members (LPN #1 and CNA #3) involved in the incident were terminated.

The NHA said no other incidents of that type had happened since the incident with Resident #1.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in DENVER, CO, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from UPTOWN CARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.