San Pablo Healthcare & Wellness Center

stated Resident 1 complained to the department head that there were missing items regarding use of Resident 1's bank card.

Admin stated the incident was assigned to social services with expectation to do a search and check inventory.

Admin stated he did not report incident to appropriate agencies, i.e., Police and Licensing and Certification department.

During an interview on 12/4/25, at 12:18 p.m., with CNA 1, CNA 1 stated Resident 1 asked for help with purchases online. CNA 1 stated, in Resident 1's presence, that he helped Resident 1 enter Resident 1's bank card number online while Resident 1 picked items to be purchased. CNA 1 stated Resident 1 had vision problems so CNA 1 helped Resident 1 in case Resident 1 could not see well. CNA 1 stated he helped Resident 1 return some of the items purchased. CNA 1 stated he received the purchases at the facility for Resident 1 and updated Resident 1's inventory list. CNA 1 stated SSD asked CNA 1 to stop assisting Resident 1 with online purchases because Resident 1 may allege theft of properties or money.During a review of Resident 1's Resident Inventory List dated 7/20/25, 8/30/25, 8/31/25, 9/16/25, 10/11/25, 9/12/23, and 9/18/25, Resident 1's inventory list indicated duplicate personal items on records i.e. shoes, shirts, sunglasses, watch, magnetic bracelet, short sleeves, long sleeve shirts etc.

During an interview on 12/4/25, at 1:08 p.m., with Admin and DON, Admin stated facility did not report to appropriate agencies as required by law because there was no missing money from Resident 1's bank account.During a review of the facility's policy and procedure, titled, Abuse Prevention and Management, dated 2022 indicated, The facility will report all allegations of abuse and criminal activity as required by law and regulations to the appropriate agencies.

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