Creekside Healthcare Center
Creekside Healthcare Center in SAN PABLO, CA — inspection on February 23, 2026.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During an interview on [DATE] at 10:54 a.m. with MRD, MRD acknowledged that in this case of the RP's medical records request for Resident 1, the RP did not get the requested medical records in a timely manner.
During a follow-up interview on [DATE] at 12:08 p.m. with the MRD, MRD confirmed the medical records request should be released within 24 hours per the facility's policy. MRD acknowledged the RP did not get the medical records as requested on [DATE] via certified mail and via a fax follow up on [DATE]. MRD stated RP's request for medical records [of Resident 1] were released on [DATE] after the law firm requested the records from the facility.During a review of the facility's policy and procedure (P&P) titled, Resident Access to Protected Health Information, undated, the P&P indicated, .Medicare regulations for nursing facilities provide that current residents or their legal representatives may access the resident's designated record set upon written or oral request within 24 hours (excluding holidays and weekends).
After receipt of the records for inspection, residents may purchase copies of the records, or any portion of them, at a cost not to exceed the community standard, upon 2 working days' notice.The company will provide the resident with access.in the form or format requested. If . not accessible in the format requested, a readable hard copy or a format to which the Company and the resident agree is acceptable.