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Complaint Investigation

Ridgeview Skilled Nursing Facility

Inspection Date: November 24, 2025
Total Violations 3
Facility ID 555928
Location SAN DIEGO, CA
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Inspection Findings

F-Tag F0580

Resident Rights Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0580 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

September 17 - 450 ml September 18 - 400 ml September 19 - 350 ml September 20 - 200 ml September 21 - 40 ml September 22 -150 ml September 23 - 200 ml September 24 - 100 ml On 11/25/25 at 4:53 P.M.,

an interview with Resident 1's physician (Medical Doctor) was conducted. The MD stated it was important for him to be notified of Resident 1's intake and output and documented, for him to check Resident 1's renal function and evaluate Resident 1's whole clinical picture. The MD stated an output with low numbers or less than 250 ml required his notification. The MD stated it was important to notify him about Resident 1's intake and output even without a written order. The MD stated, he expected the nurses to update him of any changes of all his residents' condition including Resident 1. On 12/1/25 at 8:55 A.M., an interview with the Director of Nursing (DON) was conducted. The DON stated MD notification was always important for changes in condition and that includes placing parameters when to notify resident's physician when needed

on the clinical record. A review of the facility's policy titled, change of condition guidelines dated 4/9/2025 indicated, our facility shall promptly notify the resident, his or her attending physician .1e. a need to alter the resident's medical treatment significantly. 2b impacts more than one area of the resident's health status.

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

11/24/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Ridgeview Skilled Nursing Facility

9825 Glen Center Drive San Diego, CA 92131

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0656

Resident Assessment and Care Planning Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0656 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on

interview and record review, the facility failed to follow the written care plan related to documenting intake and output for one of three residents (Resident 1) who had a foley catheter and passing low amount of urine. This failure had the potential to cause serious complications and could harm Resident 1's health.

Findings.A review of the facility's admission Record indicated, Resident 1 was admitted on [DATE REDACTED] with diagnosed which included Nondisplaced Fracture of the Sacrum (a break in the base of the spine) and Neuromuscular Dysfunction of the Bladder( issues with bladder control and function). On 11/24/25 at 11:45 A.M, an interview and record review with Licensed Nurse (LN) 1 was conducted. LN 1 stated a care plan for Resident 1's foley catheter use was in place. LN1 stated during the Certified Nursing Assistants (CNA) shift,

the CNA emptied Resident 1's urinary bag, recorded the output, and inform the charge nurses of the total urine output at the end of their shift. A review of Resident 1's care plan, initiated on 9/15/25 titled, foley catheter was conducted. One of the care plan interventions indicated, Observe and document intake and output as per the facility policy. On 11/24/25 at 4:20 P.M., an interview with CNA 1 was conducted. CNA 1 stated after Resident 1's urinary bag was emptied, the urine output was being recorded and would inform

the charge nurse of the total urine output at the end of their shift. On 11/25/25 at 1:04 P.M., an interview with the Director of Nursing (DON) and request of the documents was conducted. The DON stated she had no access on Resident 1's clinical record and the facility could not provide the intake and urine output

record for Resident 1. The DON stated it was passed the 30-day period from the time Resident 1 was admitted and discharged . There was no evidence or documentation provided that Resident 1's intake and urine output was being monitored. A review of the facility's policy titled, Nursing Services-Care plan dated November 21, 2025, indicated.Overview: the facility shall implement each patient's care plan according to patients, needs . On 12/1/25 at 8:55 A.M., a follow up interview with the DON was conducted. The DON stated, a care plan was important to know the plan of care for Resident 1 and follow the interventions listed.

Event ID:

Facility ID:

If continuation sheet

Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

11/24/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Ridgeview Skilled Nursing Facility

9825 Glen Center Drive San Diego, CA 92131

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0690

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0690 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on

interview and record review, the facility failed to monitor and identify episodes of low urine output and communicated to the physician for one of three residents (Resident 1). This failure had the potential to cause worsening symptoms for Resident 1.Findings.A review of the facility's admission Record indicated Resident 1 was admitted on [DATE REDACTED] with diagnoses which included nondisplaced fracture of the sacrum (a break in the base of the spine) and neuromuscular dysfunction of the bladder(issues with bladder control and function). On 11/24/25 at 11:45 A.M., an interview and record review with Licensed Nurse (LN)1 was conducted. LN 1 stated Resident 1 had a foley catheter (a flexible tube inserted through the urethra into the bladder to drain and collect urine) for Neurogenic Bladder. LN1 stated Resident 1's intake and output should be recorded every shift to ensure bladder function. A review of Resident 1's Minimum Data Set (MDS- a federally mandated resident assessment tool) dated 9/19/25, indicated a BIMS (brief interview for mental status) score of 15 which meant Resident 1's cognition (thought process) was intact. A review of Resident 1's MDS section H, dated 9/19/25 indicated, 0100 - Appliance - indwelling catheter. A review of Resident 1's Order Summary Report, dated 9/15/25 indicated, monitor urine output while on foley catheter every shift. On 11/24/25 at 1:58 P.M., an interview with Family Member (FM)1 was conducted. FM 1 stated when she visited Resident 1 on 9/15/25, Resident 1 did not have a foley catheter. FM 1 stated she requested the licensed nurses for the resident to have a foley catheter inserted due to Resident 1's history of bladder issues. FM1 stated the facility did not document Resident 1's voiding and did not perform a bladder scan (a non-invasive procedure that measures the volume of urine in the bladder) in the facility. The facility licensed nurse inserted the foley catheter back after the MD was notified. On 11/24/25 at 4:20 P.M.,

an interview with Certified Nursing Assistant (CNA) 1 was conducted. CNA 1 stated we emptied Resident 1's urinary bag, record urine output, and inform the charge nurse of the total urine output at the end of the shift. A record review of Resident 1's Medication Administration Record (MAR) dated September 2025 indicated the following record of output:A.M. shift: September 15 - no output was recorded. September 16 60 milliliters (ml-measure of volume) September 17 -250 ml September 18 - 600 ml September 19 -200 ml September 20 - 200 ml September 21- 550 ml September 22 -375 ml September 23 - mark with NA September 24 - mark with an x September 25 - 100 ml P.M. shift: September 15- no output was recorded September 16 -350 ml September 17- 800 ml September 18- 400 ml September 19 - 400 ml September 20 - 300 ml September 21 - 750 ml September 22 -750 ml September 23 - 1150 ml September 24 -550 ml Night shift: September 15- no output was recorded. September 16- 400 ml September 17 - 450 ml September 18 - 400 ml September 19 - 350 ml September 20 - 200 ml September 21 - 40 ml September 22 -150 ml September 23 - 200 ml September 24 - 100 ml On 11/25/25 at 1:04 P.M., an interview with the Director of Nursing (DON) was conducted. The DON stated the facility could not provide the intake record of Resident 1. The DON stated she could not access the record since it had passed the 30-day period since Resident 1 was admitted and discharged . On 12/1/25 at 8:55 A.M., an interview with the DON was conducted. The DON stated it was important to document an accurate intake and output to monitor Resident 1's overall health condition. The DON could not provide Resident 1's intake record up to this time of writing. A review of the facility's policy titled ,Bowel and Bladder Management Process, dated 4/9/25 did not provide clear guidance.

Event ID:

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If continuation sheet

📋 Inspection Summary

RIDGEVIEW SKILLED NURSING FACILITY in SAN DIEGO, CA inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in SAN DIEGO, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from RIDGEVIEW SKILLED NURSING FACILITY or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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