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Complaint Investigation

Shasta View Care Center

February 26, 2026 · Red Bluff, CA · 1795 Walnut Street
Citations 2
CMS Rating 1/5
Beds 55
Provider ID 055489
Healthcare Facility
Shasta View Care Center
Red Bluff, CA  ·  View full profile →
Inspection Summary

SHASTA VIEW CARE CENTER in RED BLUFF, CA — inspection on February 26, 2026.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0628
Resident Rights Deficiencies

During a concurrent interview and record review on 2/25/26 at 1:34 pm, with Director of Nursing (DON), Resident 1's IDT-Notice of Transfer/Discharge, dated 2/20/26 was reviewed. DON confirmed the notice was incomplete.

The notice was missing the date it was provided to Resident 1, the date the discharge was going to occur, specific information that indicated where Resident 1 would be discharged to, the reason for the discharge, and information regarding how to contact the local Ombudsman's office, or the state agency responsible for protecting the rights for people with mental health illnesses.

The notice indicated that the facility had not notified the Ombudsman's office with the intent of discharging Resident 1.

The notice was not signed by Resident 1 or the Assistant Director of Nursing (ADON). DON confirmed that Resident 1 did not have an appropriate discharge plan in place.

During a concurrent interview and record review on 2/26/26 at 8:39 am, with the DON, Resident 2's IDT-Notice of Transfer/Discharge, dated 2/20/26 was reviewed. DON confirmed the notice was incomplete.

The notice was missing the date it was provided to Resident 2, the date the discharge was going to occur, specific information that indicated where the Resident 2 would be discharged to, the reason for the discharge, and information regarding how to contact the local Ombudsman's office, or the state agency responsible for protecting the rights for people with mental health illnesses. DON confirmed that Resident 2 did not have an appropriate discharge plan in place.

During an interview on 2/26/26 at 9:20 am, Resident 2 stated, The [ADON] told me I was being discharged in 30 days because I was high functioning and confirmed, there was no discharge plan in place when the ADON provided Resident 2 with a discharge notice.

During an interview on 2/26/26 at 10:23 am, the facility's Administrator (Admin) stated, Before the 30-day notice, there should be a solid discharge plan in place.

Admin indicated that there was no firm discharge plan in place for Residents 1 and 2, and stated, I wasn't even aware they were being provided with 30-day notices, and I should have.

055489 02/26/2026

Shasta View Care Center 1795 Walnut Street Red Bluff, CA 96080

place.This had the potential for Resident 1 to not maintain their highest practicable mental, physical,

Unnecessary Drugs, indicated, medication would be monitored to ensure the medication was effective.A review of Resident 1's admission Record, dated 8/23/24, indicated, admission to the facility on 8/23/24 with the diagnoses of borderline personality disorder (a mental health illness that included intense emotions, fear of abandonment, and impulsive behaviors) and anxiety (feelings of fear). Resident 1 was her own responsible party (decision maker).A review of Resident 1's anxiety care plan (document that contained resident goals and staff care instructions), dated 11/23/25, indicated that facility staff would monitor and track Resident 1's behaviors.A review of the Physician's order dated 11/22/25, indicated, Resident 1 was prescribed hydroxyzine (an antihistamine medication that treated allergies and could be used to treat symptoms of anxiety) 50 milligrams, give one tablet every six hours as needed for anxiety.

The targeted symptoms the medication was being used for included being worried that their needs were not being met due to anxiety.During a concurrent interview and record review on 2/26/26 at 8:39 am, with the Director of Nursing (DON), Resident 1's Physician orders dated 8/23/24 through 2/26/26 were reviewed. DON confirmed, there was no behavioral monitor in place that tracked signs or symptoms of anxiety and stated, the purpose is to count the number of episodes, to monitor the effectiveness of the medication.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in RED BLUFF, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from SHASTA VIEW CARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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