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Complaint Investigation

The Pines At Placerville Healthcare Center

Inspection Date: November 18, 2025
Total Violations 1
Facility ID 055497
Location PLACERVILLE, CA
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Inspection Findings

F-Tag F0600

Freedom from Abuse, Neglect, and Exploitation Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0600 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

Resident 2 has memory impairment with short and long term problem. risk for behavioral problems.During

a review of Resident 2's NN dated 9/18/25 at 9:46 p.m. indicated, Resident noted involved in attempted physical altercation with another resident. Both parties separated immediately and kept apart.During a

review of Resident 3's AR, dated 9/23/25 (print date), the AR indicated that Resident 3 was admitted to the facility in late 2022 with diagnoses which included low back pain and depression.During a review of Resident 3's MDS, dated [DATE REDACTED], the MDS indicated that Resident 3 had intact cognitive abilities.During a

review of the facility's security camera footage video titled Hall 2 (Man Cave) time stamped yesterday [9/18/25] 8:43-8:45 p.m., the video recording showed Resident 2 sitting on the wheelchair in the hallway.

Resident 2 extended her right arm, blocking Resident 1's passage as he walked down the hallway and grabbed Resident 1 on his right hand, and Resident 1 reacted and pulled back his right hand and reached for Resident 2's neck not completely making contact with the neck as his hand moved down to Resident 2's upper chest area. Resident 1 swung his arms around, contacting Resident 2's arms a few times before the staff were able to pull both residents apart.During a concurrent observation and interview on 9/23/25 at 2:50 p.m. with Certified Nurse Assistant (CNA 1) in the facility's hallway, CNA 1 pointed out facility locations and described an incident that happened between Resident 1 and Resident 2 on 9/18/25. CNA 1 stated that initially, she was in room [ROOM NUMBER] as Resident 1 wandered into the room (room [ROOM NUMBER]), and she had to ask him to get out of the room because it was not his room. CNA 1 further stated that Resident 1 became agitated and responded with foul language and went out walking down the adjacent hallway towards the area close to room [ROOM NUMBER] and room [ROOM NUMBER], where Resident 1 was sitting on the w/c in the hallway. CNA 1 further stated that she saw how Resident 1 hit Resident 2 in the chest area.During an interview on 9/23/25 at 3:19 p.m. with Resident 2, Resident 2 stated that there was a guy in the hallway who twisted her hand and hit her on the chest, and it did hurt.During an

interview on 9/23/25 at 4:39 p.m. with Resident 3, Resident 3 stated that few days ago she was in the hallway next to Resident 2 as she saw how Resident 1 approached Resident 2. Resident 3 further stated that during the incident, Resident 2 moved her arm out, blocking the passage to Resident 1, and Resident 1 pushed back on her and then hit her on the arm and chest. Resident 3 stated it was an audible hard hit by Resident 1.During a video call interview on 9/24/25 at 11:30 a.m. with the Director of Nursing (DON), the DON confirmed that she expected facility residents to be free from abuse, including physical abuse and undesirable touching.During a review of the facility's policy and procedure (P&P) titled, Abuse, Neglect, Exploitation and Misappropriation Prevention Program, revised 4/20/21, the P&P indicated, Residents have

the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual or physical abuse. The resident abuse, neglect and exploitation prevention program consists of a facility -wide commitment and resource allocation to support the following objectives: 1. Protect residents from abuse, neglect, exploitation or misappropriation of property by anyone including, but not necessarily limited to: a. facility staff; b. other residents.

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📋 Inspection Summary

THE PINES AT PLACERVILLE HEALTHCARE CENTER in PLACERVILLE, CA inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in PLACERVILLE, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from THE PINES AT PLACERVILLE HEALTHCARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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