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Complaint Investigation

Ojai Health & Rehabilitation

November 18, 2025 · Ojai, CA · 601 North Montgomery Street
Citations 2
CMS Rating 3/5
Beds 74
Provider ID 055861
Healthcare Facility
Ojai Health & Rehabilitation
Ojai, CA  ·  View full profile →
Inspection Summary

Ojai Health & Rehabilitation in Ojai, CA — inspection on November 18, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0684
Quality of Life and Care Deficiencies
Actual Harm

During an interview on 9/25/25 at approx. 1:30 p.m. with Certified Nursing Assistant 2 (CNA 2), CNA 2 verbalized, heard the wander guard alarm sound, checked the back door of the facility, did not see any residents, assumed it was a false alarm and did not realize a resident was missing until the fire department showed up.

During an interview on 10/8/25 at 8 a.m. with [NAME] County Fire Captain (FC), the FC stated, When we arrived on scene there was a gentleman lying just off the ramp into the road in front of a home approximately a block from the facility. He had a hospital bracelet on that had the name of the facility and another bracelet on one of his legs (wander guard).

After doing an assessment we helped him up, he was not talking, his blood pressure was pretty low. We stopped at the facility first.quickly ran inside and the staff did not know he was missing.

The facility was able to pull up that he had medication around 9 a.m., the call went out about 10 a.m., so sometime in between he left the facility. He could have been missing from the facility for an hour and nobody would have noticed.During a review of Resident 1's Medication Administration Record (MAR), the MAR indicated, Resident 1 was given medication at approximately 9 a.m. and that was the time the resident was last noted in the facility.During a review of Resident 1's Minimum Data Set (MDS), a standardized assessment tool used in nursing homes to evaluate residents' health and functional status, dated 7/15/25, the MDS indicated, a Brief Interview for Mental Status (BIMS) score of 5 on admission (Scores of 0-7: indicate severe cognitive impairment).

During a review of Resident 1's Care Plan (CP), dated 7/8/25, the CP indicated, Resident is at risk for elopement, exit seeking/wandering related to communication deficits, difficult to redirect, exit seeking behaviors.During a review of Resident 1's Order Summary Report (OSR), dated 11/10/25, the OSR indicated, Resident 1 was to wear a Wander Guard, a wearable device that tracks movement and triggers automated security responses when a resident nears a restricted area.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE

TITLE

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/18/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Ojai Health & Rehabilitation

601 North Montgomery Street Ojai, CA 93023

SUMMARY STATEMENT OF DEFICIENCIES

During an interview on 9/25/25 at approx. 1:30 p.m. with Certified Nursing Assistant 2 (CNA 2), CNA verbalized, they heard the wander guard alarm sound, checked the back door of the facility, did not see any residents, assumed it was a false alarm and did not realize a resident was missing until the fire department showed up.During an interview on 10/8/25 at 8 a.m. with [NAME] County Fire Captain (FC), the FC stated, When we arrived on scene there was a gentleman lying just off the ramp into the road in front of a home approximately a block from the facility. He had a hospital bracelet on that had the name of the facility and another bracelet on one of his legs (wander guard).

After doing an assessment we helped him up, he was not talking, his blood pressure was pretty low. We stopped at the facility first.quickly ran inside and the staff did not know he was missing.

The facility was able to pull up that he had medication around 9 a.m., the call went out about 10 a.m., so sometime in between he left the facility. He could have been missing from the facility for an hour and nobody would have noticed.During a review of Resident 1's Medication Administration Record (MAR), the MAR indicated, Resident 1 was given medication at approximately 9 a.m. and that was the time the resident was last noted in the facility.During a review of Resident 1's Minimum Data Set (MDS) a standardized assessment tool used in nursing homes to evaluate residents' health and functional status, dated 7/15/25, the MDS indicated, a Brief Interview for Mental Status (BIMS) score of 5 on admission (Scores of 0-7: indicate severe cognitive impairment).

During a review of Resident 1's Care Plan (CP), dated 7/8/25, the CP indicated, Resident is at risk for elopement, exit seeking/wandering related to communication deficits, difficult to redirect, exit seeking behaviors.During a review of Resident 1's Order Summary Report (OSR), dated 11/10/25, the OSR indicated, Resident 1 was to wear a Wander Guard, a wearable device that tracks movement and triggers automated security responses when a resident nears a restricted area.During a review of the facility's policy and procedure (P&P) titled, Unusual Occurrence Reporting, dated December 2007, the P&P indicated, As required by federal or state regulations, our facility reports unusual occurrences or other reportable events which affect the health, safety, or welfare of our residents, employees or visitors.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in Ojai, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Ojai Health & Rehabilitation or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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