Skip to main content
Complaint Investigation

Southland

May 28, 2026 · Norwalk, CA · 11701 Studebaker Road
Citations 1
CMS Rating 1/5
Beds 120
Provider ID 555070
Healthcare Facility
Southland
Norwalk, CA  ·  View full profile →
Source Document
Official CMS Inspection Report (Medicare.gov)
Downloaded from CMS/Medicare.gov. Reflects what state inspectors documented and does not include the facility's plan of correction, which is submitted separately. Facilities may have taken corrective actions since this report was released.
Inspection Summary

SOUTHLAND in NORWALK, CA — inspection on May 28, 2026.

Found 1 citation. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

Inspection Findings

FF0584
Resident Rights Deficiencies

During a review of Resident 1's Minimum Data Set ([MDS] a resident assessment tool) dated 5/22/2026, the MDS indicated Resident 1 ?s cognition was severely impaired. Resident 1 required supervision/touching assistance with eating, oral hygiene, personal hygiene and was dependent (helper does all the effort) with shower/bathing, and upper body dressing.

During an observation of Resident's room on 5/28/2026 at 1:36 p.m., a mattress was noted on the floor next to Resident 1's bed.

The mattress was not covered with a sheet or other covering, there was a large white discolored area in the middle of the mattress, the top protective layer of the mattress was worn off, and the right upper side of the mattress was peeled off.

During an interview with Certified Nursing Assistant (CNA) 1 on 5/29/2026 at 1:30 p.m., and a concurrent observation of the mattress lying on the floor next to Resident 1's bed, CNA 1 stated the mattress appeared as if it had been cleaned multiple times which caused the top layer of the mattress to be worn off.

During a concurrent interview on 5/29/2026 at 3 p.m., the Administrator (ADM) and Director of Nursing (DON) both stated they were aware of the mattress and stated it should not have been there.

The DON stated Resident 1's room should be homelike, the mattress on the floor was not pleasing to the eye and could be a dignity issue.

During a review of the facility's Policy and Procedure (P/P), dated 11/2021, and titled Residents Rights the P/P indicated it is the policy of this facility that all residents be treated with kindness, dignity and respect.

Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.

For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.

LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in NORWALK, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from SOUTHLAND or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


More Reports

About This Inspection Report

Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.

Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.

Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.