Norwalk Skilled Nursing & Wellness Centre, Llc
NORWALK SKILLED NURSING & WELLNESS CENTRE, LLC in NORWALK, CA — inspection on August 21, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During a concurrent interview and record review on 8/21/2025 at 12:07 p.m., with Medical Records (MR), the facility's P&P titled, Resident Access to Protected Health Information (PHI), revised 11/1/2025 was reviewed.
The P&P indicated the facilities MR will provide the residents representatives with a copy of the medical records within two working days after receiving a written request. MR stated that it is her responsibility to ensure that this process is done in a timely manner. MR stated Resident 1's and 2's medical records request process was not done within the two working days because she needed to wait until she received the ok from legal services and facility consultant prior to releasing the records and when she was notified it was ok to release the records, it was already past the two working days.
During a concurrent interview and record review on 8/21/2025 at 2:27 p.m., with the Director of Nursing (DON), the Logs of Resident Requests for Access to Protected Health Information dated 7/2025 and 8/2025 were reviewed.
The DON stated the process of releasing medical records is to be submitted immediately and it should not take more than 24 hours for the residents or their AR to receive the requested documents.
The DON stated that it took the facility over two working days to have Resident 1's and Resident 2's medical records submitted to their representatives.
The DON stated this process was not done in a timely manner and resulted in a delay in services.
The DON stated that usually whoever is requesting these documents needs them within 24 to 48 hours of them being requested.
The DON stated that it is the MR's, DON and the Administrators (ADM) responsibility to ensure this process is done in a timely manner.
During a review of the facility's P&P titled, Resident Access to PHI, and revised 11/1/2015, the P&P indicated the purpose of this P&P is to establish guidelines for reviewing resident or resident's personal representative's requests for access to PHI.
The time and manner of access is for the resident's representative to request a copy of the resident's medical record.
The MR will provide the representative with a copy of the medical record within two working days after receiving the written request.
Facility ID: