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Complaint Investigation

All Saints Healthcare Subacute

November 8, 2025 · North Hollywood, CA · 11810 Saticoy Street
Citations 5
CMS Rating 2/5
Beds 128
Provider ID 056407
Healthcare Facility
All Saints Healthcare Subacute
North Hollywood, CA  ·  View full profile →
Inspection Summary

ALL SAINTS HEALTHCARE SUBACUTE in NORTH HOLLYWOOD, CA — inspection on November 8, 2025.

Found 5 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0689
Quality of Life and Care Deficiencies
Immediate Jeopardy

During a concurrent interview, and record review on 11/5/2025, at 12:50 p.m., the facility's P&P titled, Facility Assessment Patient Population, reviewed on 3/2025, was reviewed by the DON.

The P&P indicated, Once a year, and as needed, a designated team conducts a facility-wide assessment to ensure that the resources are available to meet the specific needs of our residents.

The facility assessment also includes a detailed review of the resources available to meet the needs of the residents' population.

This part of the assessment includes. b.

Equipment and supplies (medical and non-medical) .

The facility assessment is intended to help our facility plan for and respond to changes in the needs of our resident population and helps to determine budget, staffing, training, equipment and supplies needed. It is separate from the Quality Assurance and Performance improvement evaluation.

The DON stated the facility assessment was not complete.

The DON stated the facility assessment did not indicate about a shower bed.

The DON stated the facility assessment should include pediatric-sized shower beds since the facility currently had 33 pediatric residents.

During an interview on 11/6/2025, at 9:31 a.m., with the PNM, the PNM stated the pediatric subacute unit had residents ages from one- to [AGE] year-old.

The PNM stated Resident 1 was admitted on [DATE].

The PNM stated since the facility admitted Resident 1, the facility should have made sure that all equipment needed by Resident 1 will be size-appropriate for safety and that includes pediatric shower bed.

The PNM stated the Facility Assessment 2025 should also include shower bed.

During an interview on 11/8/2025, at 3:15 p.m., with the ADM, the ADM stated the facility assessment should be updated with current equipment used by the facility including shower bed.

During a concurrent interview and record review on 11/8/2025, at 3:21 p.m., with the DON, the facility-provided manual for the shower bed that CNA 1 used for Resident 1 titled, Healthcare Equipment Owner's Manual, revised on 1/2008 was reviewed.

The Healthcare Equipment Owner's Manual indicated the following warnings: Individuals should never be left unattended in shower chair, walker (a device designed to assist individuals with balance and mobility issues), geri-chair, low bed, recreational chair, shower gurney, crib, or therapy car.- Caregiver should be present and alert at all times while the equipment is in use.- Equipment may not be appropriate for all individuals.

Assessment should be conducted by a skilled caregiver for proper suitability for the individual using the equipment.- The improper use of this equipm[TRUNC

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/08/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

All Saints Healthcare Subacute

11810 Saticoy Street North Hollywood, CA 91605

SUMMARY STATEMENT OF DEFICIENCIES

During a review of Facility Assessment 2025, reviewed on 4/17/2025, Facility Assessment 2025 indicated, Health information technology resources, such as systems for electronically managing patient [NAME] and trust services.

Medical records are paper documents at present to transition to electronic healthcare record (EHR - a digital version of a patient's entire health history that is accessible to all authorized doctors, specialists, labs, and hospitals involved in their care) on 11/1/2024.During a review of Facility Assessment Tool, updated on 11/3/2025, the Facility Assessment Tool indicated, Health information technology resources, such as systems for electronically managing patient [NAME] and trust services.

Medical records are paper documents at present to transition to EHR on 11/1/2024.During a review of Facility Assessment 2025, updated on 11/4/2025, Facility Assessment 2025 indicated, Health information technology resources, such as systems for electronically managing patient [NAME] and trust services.

Medical records are paper documents at present to transition to EHR on 11/1/2024.

During an interview on 11/6/2025 at 2:36 p.m. with the Staff Development Coordinator (SDC), the SDC stated the facility started the EHR on 4/1/2025.

During an interview on 11/8/2025 at 3:15 p.m. with the ADM, the ADM stated the facility started using the EHR on 4/1/2025.

The ADM stated Facility Assessment 2025, reviewed on 11/4/2025, did not indicate use of EHR.

The ADM stated the Facility Assessment should have been updated to reflect the use of EHR on 4/1/2025.

During an interview on 11/8/2025 at 3:21 p.m. with the DON, the DON stated Facility Assessment 2025, should indicate use of EHR since 4/1/2025.

The DON stated the Facility Assessment 2025 was not complete and not accurate.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/08/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

All Saints Healthcare Subacute

11810 Saticoy Street North Hollywood, CA 91605

SUMMARY STATEMENT OF DEFICIENCIES

the information collected is complete, accurate, documented appropriately and appropriate action is taken.

The DON stated the P&P indicated documentation must be accurate.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/08/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

All Saints Healthcare Subacute

11810 Saticoy Street North Hollywood, CA 91605

SUMMARY STATEMENT OF DEFICIENCIES

facility's arbitration policy and procedure requires residents to resolve disputes through a binding arbitration process instead of a lawsuit, with specific requirements like a separate agreement, no mandatory signing, a 30-day right to rescind, a neutral arbitrator, and a convenient venue.

The arbitration agreement is presented to the resident and or responsible party during the admission agreement review and processing.

Residents or their representatives have 30 days after signing to cancel or rescind the agreement. BOS stated according to the facility's P&P, RRs can rescind their signatures within 30 days.During a concurrent interview and record review on 11/7/2025 at 2:37 p.m. with the Director of Nursing (DON), the facility's P&P titled, Arbitration Policy and Procedure, dated 3/2025 was reviewed.

The DON stated she (DON) was not very familiar with the arbitration process.

The DON stated the Administrator (ADM) may know more about the arbitration.

The DON stated according to the facility's P&P, the RRs can rescind their signatures within 30 days.

The DON stated residents and RRs rights might have been violated if not informed that they (RRs) can rescind their (RRs) signatures from the arbitration agreement.

During an interview on 11/8/2025 at 3:15 p.m. with the ADM, the ADM stated RRs can rescind their signatures within 30 days after signing the Arbitration Agreement.

The ADM stated notifying family and RRs of the 30 days' notice was to maintain their rights to be informed if they wanted a trial or not.

The ADM stated BOS should have read the arbitration agreement and should have explained it to the RRs.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/08/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

All Saints Healthcare Subacute

11810 Saticoy Street North Hollywood, CA 91605

SUMMARY STATEMENT OF DEFICIENCIES

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staff need to wear a mask to prevent the spread of respiratory illnesses.During a concurrent interview and record review on 11/5/2025 at 12:59 p.m. with the Director of Nursing (DON), the facility's P&P titled, 2025-2026 Health Officer Order Masking and Vaccination, dated 11/1/2025 was reviewed.

The DON stated resident care areas include the facility hallways.

The DON stated staff need to wear a mask at all times from 11/1/2025.

The DON stated staff not following the facility masking policy can spread respiratory illness to residents, other staff and visitors.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in NORTH HOLLYWOOD, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from ALL SAINTS HEALTHCARE SUBACUTE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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