The Rehabilitation Center Of North Hills
THE REHABILITATION CENTER OF NORTH HILLS in NORTH HILLS, CA — inspection on February 27, 2026.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During a review of Resident 4's Minimum Data Set (MDS- a resident assessment tool) dated 1/15/2026, the MDS indicated that Resident 4 had intact cognition (the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses) and required maximal assistance on staff with toileting hygiene, shower or bathing, dressing, personal hygiene, and mobility (movement).
During a review of Resident 4's physician's order dated 10/23/2025 at 5:25 p.m., the physician's order indicated an order for an appointment on 12/10/2025 at 2:15 p.m. -2:30 p.m. with Doctor.
During a review of Resident 4's physician's order dated 12/10/2025 at 3:22 p.m., the physician's order indicated an order for an appointment on 1/8/2025 at 2:15 p.m. with Doctor.
During a concurrent interview and record review on 2/27/2026 at 3:30 p.m., with the Social Service Director (SSD), reviewed Resident 4's physician's order dated 10/23/2025 and 12/10/2025 regarding Resident 4's doctor's appointment.
The SSD stated that she (SSD) was responsible for informing the resident and the resident's family or representative if there are any doctor's appointment that have been cancelled or rescheduled.
The SSD stated that Resident 4's doctor's appointment dated 12/10/2025 had to be rescheduled to 1/8/2026 because the transportation did not show up.
The SSD stated there is no documentation indicating if she notified Resident 4's family or representative regarding the doctor's appointment that had to be cancelled and had to be rescheduled.
The SSD stated she should have informed Resident 4's family or representative regarding the doctor's appointment that was cancelled and had to be rescheduled so Resident 4's family or representative can be involved in plan of care.
During a review of the facility`s policy and procedure (P&P) titled, Resident Rights, last reviewed on 1/21/2026, the policy indicated residents in long term care facilities have rights guaranteed to them under Federal and State law including the right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility.
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided.
For nursing homes, the above findings and plans of correction are disclosable 14 days following the date these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER TITLE (X6) DATE REPRESENTATIVE'S SIGNATURE