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Complaint Investigation

Valley Palms Care Center

Inspection Date: September 5, 2025
Total Violations 2
Facility ID 055287
Location N HOLLYWOOD, CA
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Inspection Findings

F-Tag F0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0609 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

exploitation, misappropriation of resident property or injury of unknown source is suspected, the suspicion must be reported immediately to the administrator and to the other officials according to the state law . β€˜Immediately' is defined as: within two hours of an allegation involving abuse or result in serious bodily injury. During a review of the facility-provided policy and procedure (P&P) titled, Identifying Types of Abuse, last reviewed on 1/28,2025, the P&P indicated, As part of the abuse prevention strategy, volunteers, employees and contractors hired by this facility are expected to be able to identify the different types of abuse that may occur against residents.Physical abuse includes, but is not limited to hitting, slapping, biting, punching or kicking.

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Printed: 04/13/2026 Form Approved OMB No. 0938-0391

Department of Health & Human Services Centers for Medicare & Medicaid Services STATEMENT OF DEFICIENCIES AND PLAN OF CORRECTION

(X1) PROVIDER/SUPPLIER/CLIA IDENTIFICATION NUMBER:

(X2) MULTIPLE CONSTRUCTION

B. Wing

A. Building

(X3) DATE SURVEY COMPLETED

09/05/2025

NAME OF PROVIDER OR SUPPLIER

STREET ADDRESS, CITY, STATE, ZIP CODE

Valley Palms Care Center

13400 Sherman Way N Hollywood, CA 91605

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency. (X4) ID PREFIX TAG

SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

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F-Tag F0684

Quality of Life and Care Deficiencies
Harm Level: Potential for More Than Minimal Harm

F 0684 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few

FORM CMS-2567 (02/99) Previous Versions Obsolete

2's) bed. Resident 1 stated she (Resident 1) informed CNA 1 that Resident 2 hit her (Resident 1's) legs.

During an interview on 9/5/2025 at 9:59 a.m. with LVN 1, LVN 1 stated that on 8/22/2025, at approximately 9:40 p.m., CNA 1 informed him (LVN) 1 that Resident 1 verbalized that Resident 2 hit Resident 1's legs.

LVN 1 stated that on 8/22/2025 at approximately 9:40 p.m. -10 p.m., he (LVN) 1 entered Room A and found Resident 1 in bed complaining of pain in her (Resident 1) legs. LVN 1 stated Resident 1 informed him (LVN) 1 that while attempting to go to the bathroom, Resident 2 stopped near Resident 1's bed and started hitting Resident1's legs. LVN 1 stated he (LVN 1) informed RN 1 about the alleged incident between Resident 1 and Resident 2. During a concurrent interview and record review on 9/5/2025 at 11:10 a.m., with Registered Nurse (RN) 2, Resident 1's SBAR Forms, dated 8/22/2025 to 9/5/2025 were reviewed. The SBAR forms indicated there was no documentation of Resident 1's assessment and physician notification

on 8/22/2025 when Resident 1 reported that Resident 2 hit her (Resident 1) legs. RN 2 stated there was no documentation on Resident 1's SBAR forms that indicated Resident 1's body was assessed, and physician was notified on 8/22/2025 when Resident 1 reported an allegation of abuse by Resident 2. RN 2 stated that when an allegation of physical abuse is made by a resident, residents need to be assessed, including completing body assessment. RN 2 stated the failure to notify the physician and perform a complete body assessment could have resulted in Resident 1 experiencing injuries such as skin problems, fracture, and infection. RN 2 stated Resident 1 was at risk of physical and psychological (related to mental and emotional state of a person) harm. During an interview on 9/5/2025 at 11:46 a.m. with the Director of Nursing (DON),

the DON stated that on 8/22/2025, at approximately 10 p.m., Resident 1 told RN 1 that Resident 2 hit Resident 1's legs. The DON stated an allegation of physical abuse was considered a change in resident's condition which required physician notification and monitoring of the resident. The DON stated SBAR form should have been completed to identify injuries and provide necessary treatment. The DON stated facility staff did not follow facility policy and protocol and failed to assess Resident 1 and notify Resident 1's physician when on 8/22/2205 Resident 1 reported that Resident 2 hit her (Resident 1) legs. The DON stated the failure to follow the facility's protocol placed Resident 1 at risk of experiencing untreated physical injury and distress.During a review of the facility-provided policy and procedure (P&P) titled, Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating, last reviewed on 1/28,2025, the P&P indicated, If resident abuse . is suspected, the suspicion must be reported immediately to the administrator and to the other officials according to the state law. The administrator or the individual making the allegation immediately reports his or her suspicion to the following persons or agencies: .f. The resident's attending physician. β€˜Immediately' is defined as: within two hours of an allegation involving abuse or result in serious bodily injury.During a review of the facility-provided P&P titled, Change in a Resident's Condition or Status, last reviewed on 1/28,2025, the P&P indicated, Our facility promptly notified the resident, his or her attending physician and the resident representative of changes in the resident's medical/mental and/or status (e.g., changes in level of care, billing/payments, resident rights, etc.). 1. The nurse will notify the resident's attending physician or physician on call when there has been a(an): a. accident or incident involving the resident; . Prior to notifying the physician or healthcare provider, the nurse will make detailed

observations and gather relevant and pertinent information for the provider, including (for example) information prompted by the Interact SBAR Communication Form. Except in medical emergencies, notifications will be made withing twenty-four (24) hours of change occurring in the resident's medical/mental condition or status. The nurse will record in the resident's medical record information relative to changes in the resident's medical/mental condition or status.

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πŸ“‹ Inspection Summary

VALLEY PALMS CARE CENTER in N HOLLYWOOD, CA inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in N HOLLYWOOD, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from VALLEY PALMS CARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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