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Complaint Investigation

Mesa Glen Care Center

Inspection Date: April 15, 2025
Total Violations 1
Facility ID 555854
Location GLENDORA, CA
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Inspection Findings

F-Tag F842

Harm Level: centered care plan that includes
Residents Affected: Few plan:

F-F842

Findings:

During a review of Resident 1 ' s Admission Record (AR), dated 4/15/2025, the AR indicated Resident 1 was admitted to the facility on [DATE REDACTED] with diagnoses including toxic encephalopathy (brain dysfunction caused by exposure to harmful substances) and depression (a mental health disorder characterized by sadness, loss of interest, and other symptoms that impact daily life). The AR indicated Family Member (FM) 1 was Resident 1 ' s responsible party.

During a review of Resident 1 ' s History and Physical (H&P- a medical exam that involves a doctor gathering

a patient ' s medical history and performing a physical exam), dated 2/21/2025, the H&P indicated Resident 1 did not have the capacity to understand and make decisions.

During a review of Resident 1 ' s Minimum Data Set (MDS-a resident assessment tool), dated 2/27/2025, the MDS indicated Resident 1's was cognitively intact (the ability to think and process information).

During a review of Resident 1 ' s care plans (CP), Resident 1 did not have a care plan for Resident 1's diagnosis of hypotension.

During a review of Resident 1's Physician Order Summary Report (POSR), dated 3/1/2025, the POSR indicated to monitor Resident 1 for orthostatic hypotension one time a day every Sat (Saturday), starting on 3/8/2025.

During a review of Resident 1 ' s Medication Administration Record (MAR- provides a comprehensive, organized record of each medication administered to a patient), dated 3/8/2025, at 6:00 a.m., the MAR indicated to monitor Resident 1 for orthostatic hypotension one time a day every Sat, with start date 3/8/2025. The MAR indicated no documentation of monitoring on 3/8/2025.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 7 of 8 555854 Department of Health & Human Services Printed: 08/29/2025 Form Approved OMB Centers for Medicare & Medicaid Services No. 0938-0391

STATEMENT OF DEFICIENCIES (X1) PROVIDER/SUPPLIER/CLIA (X2) MULTIPLE CONSTRUCTION (X3) DATE SURVEY AND PLAN OF CORRECTION IDENTIFICATION NUMBER: COMPLETED A. Building 555854 B. Wing 04/15/2025

NAME OF PROVIDER OR SUPPLIER STREET ADDRESS, CITY, STATE, ZIP CODE

Mesa Glen Care Center 638 E Colorado Avenue Glendora, CA 91740

For information on the nursing home's plan to correct this deficiency, please contact the nursing home or the state survey agency.

(X4) ID PREFIX TAG SUMMARY STATEMENT OF DEFICIENCIES (Each deficiency must be preceded by full regulatory or LSC identifying information)

F 0726 During a concurrent interview and record review on 4/14/2024 at 12:40 pm with LVN 1, the facility's Job Description, LVN dated 3/12/2021 were reviewed. LVN 1 stated LVN 4 did not follow the facility's job Level of Harm - Minimal harm or description. The Job Description indicated LVN s are responsible for providing direct nursing care to the potential for actual harm residents and supervision of nursing activities performed by nursing assistants in accordance with current federal, state, and local standards, guidelines and regulations and company policies and procedures to Residents Affected - Few ensure that the highest degree of quality care is maintained at all times. LVN 1 stated the Job Description indicated to perform documentation responsibilities in accordance with company requirements. The Job Description indicated to LVNs (in general) were to completes accurate, thorough and timely admission records, routine resident observations/transfer notes, death/discharge summaries and changes in resident condition in accordance with facility policies and procedures. LVN 1 stated LVN 4 by not document Resident 1's BP. LVN 1 stated if there was no documentation, then the assessment was not done.

During a concurrent interview and record review on 4/15/2025 at 4:00 pm with the DON, the facility's Job Description, RN dated 3/12/2021 were reviewed. The DON stated the RNs (in general) did not follow the job description by not completing the documentation and not providing Resident 1 with the order given by physician for orthostatic BP every Saturday starting 3/8/2025. The DON stated the Job Description indicated RNs are to plan and deliver nursing care to residents in skilled nursing in accordance with current company, federal, state and local standards, guidelines and regulations to ensure that the highest degree of quality care and dignity is maintained at all ties. The DON stated the Job Description indicated RNs are to perform documentation duties as required and in accordance with company charting and documentation policies and procedures and government regulations. The DON stated the Job Description indicated RNs were to ensure documentation is accurate, timely and descriptive of resident ' s condition, nursing care provided and resident ' s response to care. The DON stated LVN 4 and RN 1 needed more training.

FORM CMS-2567 (02/99) Event ID: Facility ID: If continuation sheet Previous Versions Obsolete Page 8 of 8 555854

📋 Inspection Summary

Mesa Glen Care Center in GLENDORA, CA inspection on recent inspection.

Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.

What this means: Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. All deficiencies must be corrected within required timeframes and are subject to follow-up verification.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in GLENDORA, CA, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from Mesa Glen Care Center or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.
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