Fair Oaks Healthcare Center
FAIR OAKS HEALTHCARE CENTER in FAIR OAKS, CA — inspection on September 10, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During a telephone interview on 9/10/25 at 12:50 p.m. with CNA 4, CNA 4 confirmed she worked the pm (evening) shift on 8/25/25 and Resident 1 was assigned to her. CNA 4 stated she changed Resident 1's brief while FM was present.
When asked if Resident 1 stated she was in pain while being changed, CNA 4 stated she would have stopped if Resident 1 had stated she had pain.
When asked if the facility notified her of Resident 1's complaint of rough treatment, CNA 4 stated she was not aware of any complaints and This is the first time I heard about it. No one told me I wouldn't work on that wing.A review of the facility's Policy and Procedure (P&P) titled Grievances/Complaints, Filing, revised 4/17, indicated .Residents and their representatives have the right to file grievances, either orally or in writing, to the facility staff .The administrator and staff will make prompt efforts to resolve grievances to the satisfaction of the resident and/ or representative .Any resident, family member, or appointed resident representative may file a grievance or complaint concerning care, treatment .staff members .
All grievances, complaints or recommendations stemming from resident or family groups concerning issues of resident care will be considered.
Actions on such issues will be responded to in writing, including a rationale for the response .Grievances and/or complaints may be submitted orally or in writing .
Upon receipt of a grievance and/or complaint, the grievance officer will review and investigate the allegations and submit a written report of such findings to the administrator within five (5) working days of receiving the grievance and/or complaint .The resident or person filing the grievance and/or complaint on behalf of the resident, will be informed (verbally and in writing) of the findings of the investigation and the actions that will be taken to correct any identified problems .The administrator, or his or her designee, will make such reports orally within___ working days of the filing of the grievance or complaint with the facility .A written summary of the investigation will also be provided to the resident, and a copy will be filed in the business office .
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