Valley View Care Center
Inspection Findings
F-Tag F0557
F 0557 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Based on interview and record review the facility failed to provide dignity and respect for one of three sampled resident (Resident 1) when Certified Nursing Assistant (CNA) was observed repeating Resident 1 calling out for help and laughing. This failure has the potential to result in emotional distress for Resident 1.
Findings
During an interview on 11/18/25 at 1:02 p.m. with Administrator, Administrator stated CNA was observed having an unprofessional interaction with Resident 1. Administrator stated on 11/16/25. Resident 1 was shouting ayudame [meaning, help me in Spanish]. Administrator stated CNA was heard repeating Resident 1's cry for help and chuckling. Administrator stated CNA's behavior was unprofessional. During an
interview on 11/18/25 at 1:43 p.m. with Director of Staff Development (DSD), DSD stated on 11/16/25 CNA was observed getting down to Resident 1's level and repeated ayudame several times and was laughing.
DSD stated CNA's behavior was inappropriate.During an interview on 11/19/25 at 11:25 a.m. with CNA, CNA stated on 11/16/25 at approximately 8:15 a.m. she heard Resident 1 screaming for help in Spanish.
CNA stated she got down to Resident 1's level and repeated three times stated ayudame que [help with what]. During a review of Resident 1's Minimum Data Set (MDS-a standardized, comprehensive assessment tool), dated 10/29/25, the MDS indicated, Resident 1 had a BIMS (Brief Interview for Mental Status-which evaluates cognition, the ability to remember and think clearly) score of 6 (score of 0-7 severely impaired). During a review of the facility's 5-day report dated 11/16/25, the report indicated, Situation: A staff member was observed by another employee engaging in inappropriate and unprofessional behavior toward a resident. The resident, who exhibits a known behavior pattern of yelling and screaming, ayudame, was approached by the staff member, who laughed and repeated the resident's words back to her in a mocking manner.In conclusion: .determine it was unprofessional behavior. During a review of the facility's policy and procedure (P&P) titled, Promoting/Maintaining Resident Dignity, dated 2024, the P&P indicated, It is the practice of this facility to protect and promote resident rights and treat each resident with respect and dignity as well as care for each resident in a manner and in an environment, that maintains or enhances the resident's quality of life by recognizing each resident's individuality. 10. Speak respectfully to residents; .
Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the patients. (See instructions.) Except for nursing homes, the findings stated above are disclosable 90 days following the date of survey whether or not a plan of correction is provided. For nursing homes, the above findings and plans of correction are disclosable 14 days following the date
these documents are made available to the facility. If deficiencies are cited, an approved plan of correction is requisite to continued program participation.
LABORATORY DIRECTOR'S OR PROVIDER/SUPPLIER REPRESENTATIVE'S SIGNATURE
TITLE
(X6) DATE
FORM CMS-2567 (02/99) Previous Versions Obsolete
Facility ID:
If continuation sheet
Event ID:
VALLEY VIEW CARE CENTER in DELANO, CA inspection on recent inspection.
Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.
Frequently Asked Questions
- What is an F-tag violation?
- F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
- Were these violations corrected?
- Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
- How often do nursing home inspections happen?
- CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
- What should families do about these violations?
- Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in DELANO, CA, (5) Report new concerns to state authorities.
- Where can I see the full inspection report?
- Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from VALLEY VIEW CARE CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.