West Hills Health And Rehabilitation Center
WEST HILLS HEALTH AND REHABILITATION CENTER in CANOGA PARK, CA — inspection on November 25, 2025.
Found 2 citations. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
During an interview on 11/24/2025 at 4:30 p.m. with Resident 1's RP, RP stated that the facility did not inform RP of Resident 1's diagnosis of shingles.
During a concurrent interview and record review on 11/24/2025 at 5:00 p.m., with Registered Nurse 2 (RN 2), Resident 1's COC Assessment Form dated 11/22/2025, timed 7:48 a.m. was reviewed. RN 2 stated that Resident 1's RP was informed and made aware of Resident 1's change in condition on 11/22/2025 at 6:45 a.m. but was not notified that Resident 1 had been diagnosed with shingles. RN 2 further stated that there was no documented evidence that Resident 1's RP had been made aware of the shingles diagnosis. RN 2 stated that facility staff should have immediately informed Resident 1's RP of the new diagnosis, as the RP needs to be aware of any changes in condition to make timely decisions regarding Resident 1's care.
During an interview on 11/25/2025 at 12:30 p.m., with the Director of Nursing (DON), the DON stated that residents' representatives are to be contacted regarding any changes in a resident's condition so that they (residents' representatives) are informed of what is happening and can be prepared emotionally to support their loved ones.
During a review of the facility's policy and procedure (P&P) titled Change in a Resident's Condition or Status last reviewed on 1/8/2025, the P&P indicated our facility promptly notifies the resident, his or her attending physician, and the resident representative of changes in the residence and medical/mental condition and or status.
Unless otherwise instructed by the resident, a nurse will notify the resident's representative when: b. there is a significant change in the resident's physical, mental, or psychosocial status.
Facility ID:
IDENTIFICATION NUMBER:
A.
Building
COMPLETED
11/25/2025
STREET ADDRESS, CITY, STATE, ZIP CODE
West Hills Health and Rehabilitation Center
7940 Topanga Canyon Blvd.
Canoga Park, CA 91304
SUMMARY STATEMENT OF DEFICIENCIES
During an interview on 11/2/2025 at 12:30 p.m. with the Director of Nursing (DON), the DON stated that Resident 1 should have been isolated and transferred to another room as soon as the licensed nurse was informed by the physician of Resident 1's shingles diagnosis on 11/22/2025.
The DON stated it was important to isolate Resident 1 to help contain the infection and decrease the spread of shingles.
The facility's policy and procedure (P&P) titled Policies and Practices - Infection Control reviewed 1/8/2025, the P&P indicated this facility's infection control policies are practices are intended to facilitate maintaining a safe, sanitary and comfortable environment and to help prevent and manage transmission of diseases and infections.
The objective of out infection control policies and practices are to: a. prevent, detect, investigate, and control infections in the facility; b. maintain a safe, sanitary, and comfortable environment for personnel, residents, visitors, and the general public; c. establish guidelines for implementing isolation precautions, including standard and transmission-based precautions.The facility's P&P titled Isolation- Categories of Transmission-Based Precautions reviewed 1/8/2025, the P&P indicated transmission-based precautions are initiated when a resident develops signs and symptoms of a transmissible infection. and is at risk of transmitting the infection to other residents.
Contact precautions are implemented for residents known or suspected to be infected with microorganisms that can be transmitted by direct contact with the resident or indirect contact with environmental surfaces or resident-care items in the resident's environment.
The individual on contact precautions is placed in a private room if possible.
Facility ID: