Handmaker Home For The Aging
HANDMAKER HOME FOR THE AGING in TUCSON, AZ — inspection on December 24, 2025.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
According to Staff #58, Staff #202 would only do tasks that Staff #163 would assign her, and Staff #7 appeared tired and drained.
Staff #58 revealed that it is not common for the nurses to give scheduled showers unless the resident needed one, like they soiled themselves, and no one was around at the time. An interview with CNA (Staff #34) on December 24, 2025, at 11:45 a.m. revealed that Resident #1 does refuse showers, but when she does agree to take a shower, she does not resist.
Staff #34 revealed that if a resident refuses a shower, they would come back another time and try again, and if they continue to refuse, then they will tell the nurse, and the nurse attempts to talk to the resident. If the resident says no to the nurse, then the resident and nurse sign a shower refusal sheet.
Staff #34 stated that nurses don't perform the showers; it is the CNAs who do the showers. An interview with Assistant Director of Nursing (ADON/Staff #65) on December 24, 2025, at 11:56 a.m. revealed that the ED and DON received an email that Staff #202 and Staff #163 forced Resident #1 to get into the shower against Resident #1's wishes.
The ADON stated that she had interviewed Resident #1 regarding the incident, and Resident #1 stated she was grabbed by the arm out of bed and into the shower.
Staff #65 also revealed that there was a bruise that was in question on Resident #1's arm that was later determined to be present prior to the incident, and the police also looked at the arm and determined it was not from abuse.
The ADON reported that the facility substantiated the allegation of abuse and terminated both Staff #202 and Staff #163.
The ADON stated that the DON (Staff #69) had reported the licenses of Staff #163 and Staff #202 to the licensing board. A Policy and Procedure titled, Abuse, Neglect and Exploitation, updated on July 2025, revealed that it is the policy of the facility to provide protections for the health, welfare, and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, and exploitation and misappropriation of resident property.
The policy goes on to define abuse as willful infliction of injury, intimidation, or punishment with resulting physical harm, pain, or mental anguish, which can include staff-to-resident abuse.
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