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Complaint Investigation

Life Care Center Of Sierra Vista

September 9, 2025 · Sierra Vista, AZ · 2305 East Wilcox Drive
Citations 3
CMS Rating 2/5
Beds 152
Provider ID 035136
Healthcare Facility
Life Care Center Of Sierra Vista
Sierra Vista, AZ  ·  View full profile →
Inspection Summary

LIFE CARE CENTER OF SIERRA VISTA in SIERRA VISTA, AZ — inspection on September 9, 2025.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0607
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

According to staff #90 he remembered that there was a concern that resident #46 was being exploited by resident friend #666 but there were no specific details.

There was picture of the resident friend #666 posted at the reception desk informing staff to not allow him in the facility.

Another state agency was contacted involved.

The ADON noted that he was unsure if the facility would do an investigation since they cannot easily do one on someone not affiliated with the facility.

However, he said that exploitation is considered as abuse and that the facility investigates all allegation of abuse.

Staff #90 said that the facility should have probably investigated in collaboration with the other state agency.

Review of the facility policy titled Abuse - Identification of Types reviewed May 6, 2025 stated that the facility staff should report any suspected abuse, neglect, or exploitation to the Executive Director or Director of Nursing.

The facility policy titled Area of Focus: Incident and Reportable Event Management reviewed November 25, 2024 noted that alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source, and misappropriation of resident property are reported immediately, but no later than 2-hours after the allegation is made.

The policy also noted that all alleged violations are thoroughly investigated to prevent further abuse, neglect, exploitation or mistreatment.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/09/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Life Care Center of Sierra Vista

2305 East Wilcox Drive Sierra Vista, AZ 85635

SUMMARY STATEMENT OF DEFICIENCIES

Review of the facility policy titled Abuse - Identification of Types reviewed May 6, 2025 stated that the facility staff should report any suspected abuse, neglect, or exploitation to the Executive Director or Director of Nursing.

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

09/09/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Life Care Center of Sierra Vista

2305 East Wilcox Drive Sierra Vista, AZ 85635

SUMMARY STATEMENT OF DEFICIENCIES

Review of the SA database revealed that the facility failed to submit a self-report regarding the allegation of exploitation.

Further review of the SA database indicated that the facility failed to submit a thorough investigation regarding the allegation of exploitation. A written request for a copy of the incident report and the facility investigation pertaining to resident #46 was submitted to the facility on September 7, 2025 at 1:40 p.m. An email response was received from the Executive Director (ED/staff #411) on September 7, 2025 at 2:07 which stated that there are no incident or investigation found. An interview with a Licensed Practical Nurse (LPN/staff #24) was conducted on September 9, 2025 at 4:18 a.m.

Staff #24 stated that it is important to investigate allegations of abuse to ensure the issue does not further escalate, ensure that the issue is not ignored, and have proof of what happened to document facts.

The impact of not investigating allegations is that it can impact the resident (victim) poorly leading to depression and feeling like they are not seen/heard as human beings.

Staff #24 is unfamiliar with the exploitation issue concerning resident #46.

During an interview with a Certified Nursing Assistant (CNA/staff #101) conducted on September 9 2025 at 5:04 a.m., staff #101 stated that allegations of abuse/exploitation have to be investigated because residents are human beings and they have rights and those rights should not be violated.

According to the CNA, the impact of not investigating allegations of abuse/exploitation is that the residents can end up depressed, the resident will be talking about the issue and each time there is a caregiver there can be hostility. An interview with the Social Services Assistant (SS Asst/staff #32) and the Social Services Director (SS Dir/staff #93) was conducted on September 9, 2025 at 10:02 a.m.

Staff #93 noted that they found out about the exploitation due to non-payment of cost share.

The SS Dir said that resident friend #666 visited resident #46 and there was an allegation of financial. exploitation.

According to staff #93, the other state agency investigated the allegation of financial exploitation.

During the course of the investigation, resident friend #666 was restricted from vising resident #46 per the previous administrator. An interview with the Assistant Director of Nursing (ADON/staff #90) was conducted on September 9, 2025 at 11:04 a.m.

Staff #90 stated that his expectation is that any allegation of abuse is reported immediately to ensure that residents are protected and it can be investigated.

According to the ADON he remembered that there was a concern that resident #46 was being exploited by resident friend #666 but there were no specific details.

Staff #90 stated that exploitation is considered abuse and that all allegations of abuse is investigated by the facility. He noted that the allegation should have been investigated in collaboration with the other state agency.

The facility policy titled Area of Focus: Incident and Reportable Event Management reviewed November 25, 2024 noted that all alleged violations are thoroughly investigated to prevent further abuse, neglect, exploitation or mistreatment.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in SIERRA VISTA, AZ, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from LIFE CARE CENTER OF SIERRA VISTA or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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