The Rehabilitation Center At The Palazzo
The Rehabilitation Center At The Palazzo is a 3-star rated nursing home in Phoenix, AZ with 60 beds. CMS sub-ratings: health inspections 2/5, staffing 3/5, quality measures 5/5.
The facility has 47 health violations on record. Federal fines total $7,750 across 2 enforcement actions. Most recent inspection: September 8, 2023.
Staff turnover rate: 64.9% — significantly above the national average.
Data synthesized from CMS.gov and Arizona public inspection records. Reviewed by Christopher F. Nesbitt, Sr., NR-EMT & BU-trained Paralegal.
Inspection History Overview
Data current as of May 7, 2026 · Source: CMS Provider Data
Detailed Inspection Reports
No detailed inspection reports available yet. Check back soon as we're processing new reports daily.
Fines and Penalties by Year
2020 2 penalties totaling $7,750
Fine
Fine
Health Violations by Year
2023 9 violations
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Provide safe, appropriate pain management for a resident who requires such services.
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ensure that residents are free from significant medication errors.
Provide and implement an infection prevention and control program.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Respond appropriately to all alleged violations.
2022 13 violations
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
PASARR screening for Mental disorders or Intellectual Disabilities
Ensure services provided by the nursing facility meet professional standards of quality.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Provide and implement an infection prevention and control program.
Implement a program that monitors antibiotic use.
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
2020 8 violations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Post nurse staffing information every day.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Provide and implement an infection prevention and control program.
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Provide and implement an infection prevention and control program.
2019 8 violations
Ensure that residents are fully informed and understand their health status, care and treatments.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Respond appropriately to all alleged violations.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ensure services provided by the nursing facility meet professional standards of quality.
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
2017 6 violations
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Provide necessary care and services to maintain or improve the highest well being of each resident .
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
Ensure residents maintain acceptable nutritional status.
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
2016 3 violations
Provide housekeeping and maintenance services.
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
Have a program that investigates, controls and keeps infection from spreading.
Frequently Asked Questions About The Rehabilitation Center At The Palazzo
- What violations has The Rehabilitation Center At The Palazzo received?
- The Rehabilitation Center At The Palazzo has 47 health and safety violation(s) documented by CMS inspections. All violation data comes from official Medicare inspection reports and is updated regularly from government sources.
- What is the quality rating of The Rehabilitation Center At The Palazzo?
- The Rehabilitation Center At The Palazzo has a 3-star rating out of 5 from CMS. This is an average rating, meeting basic quality standards. The rating is based on health inspections, staffing levels, and quality measures.
- When was The Rehabilitation Center At The Palazzo last inspected?
- Inspection reports are documented by state survey agencies and the Centers for Medicare & Medicaid Services (CMS). Reports typically lag 2-3 months behind the actual inspection date. Visit the facility's full profile page for detailed violation information and inspection history.
- Is The Rehabilitation Center At The Palazzo safe?
- Safety at The Rehabilitation Center At The Palazzo should be evaluated based on multiple factors: the facility's CMS rating, recent violation history, and personal visits. We recommend reviewing the complete inspection history, speaking with current residents and families, consulting healthcare professionals, and visiting in person before making placement decisions.
- How do I contact The Rehabilitation Center At The Palazzo?
- Phone: (602) 433-6300. Address: 6250 North 19th Avenue, Phoenix, AZ. For visiting hours and admission information, call the facility directly.
- What services does The Rehabilitation Center At The Palazzo offer?
- The Rehabilitation Center At The Palazzo is a skilled nursing facility with 60 beds. The facility accepts Medicare and Medicaid. For specific services like rehabilitation, memory care, or short-term recovery, contact the facility directly.
- What are better facilities near Phoenix, AZ?
- Compare The Rehabilitation Center At The Palazzo with other nursing homes in Phoenix, AZ on our facilities page. Filter by star rating, bed count, and recent inspection results to find the best match for your needs.
Compare Nursing Homes in Phoenix, AZ
| Facility | Rating | Violations | Beds |
|---|---|---|---|
| The Rehabilitation Center At The Palazzo (this facility) | ★★★☆☆ | 47 | 60 |
| Acacia Health Center | ★★★★★ | 0 | 78 |
| Acacia Health Center | ★★★★★ | 12 | 78 |
| Haven Of Phoenix | ★★★★★ | 0 | 100 |
| North Mountain Medical And Rehabilitation Center | ★★★★★ | 5 | 155 |
| North Mountain Medical And Rehabilitation Center | ★★★★★ | 0 | 155 |
| The Terraces Of Phoenix | ★★★★★ | 16 | 64 |
Editorial Standards & Data Oversight
Data Source: This report is based on official public inspection records from the Centers for Medicare & Medicaid Services (CMS) Provider Data Catalog.
Editorial Process: Content generated using AI to synthesize complex regulatory data, then reviewed and verified for accuracy by our editorial team.
Professional Review: All content undergoes standards and compliance oversight by Christopher F. Nesbitt, Sr., Nationally Registered EMT & BU-trained Paralegal, using professional regulatory data auditing protocols.
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