Resolve Harmony Center, Llc
Resolve Harmony Center, LLC in PHOENIX, AZ — inspection on April 27, 2026.
Found 1 citation. Severity: Standard violations.
Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.
Inspection Findings
incidents of abuse to her, or the executive director (ED), if they are not available in the building, is to
15-minute checks, and skin assessments.
She stated that the residents will be monitored for the first
a report regarding a resident-to-resident altercation between Resident #2 and Resident#1.
The DON also stated that camera footage was reviewed and the where the two residents were having a conversation about 3 feet away from each other on smoking patio, then Resident #2 wheeled up to Resident #1 hit him on the head.
She stated that there was physical abuse that clearly happened from the camera footage.
The DON stated that the incident would be abuse, because Resident #2 hit Resident #1.An interview was conducted on April 27, 2026, at 2:09 PM with Administrator (Staff #12), who stated that there are different types of abuse, such as verbal, physical, sexual, misappropriation of funds, and belongings. He stated that he expected staff to separate the residents when resident-to-resident altercations occur to protect the residents. He stated that staff are expected to report the incidents of abuse to the supervisor and abuse coordinator, which is him.
The Administrator stated that once the staff member notifies him, will make sure that the residents were separated and are safe. He stated that then nursing will perform a skin assessment, complete a risk management report, notify appropriate parties such as local police, ombudsmen, APS, family, physician, and have a corrective plan in place for the residents. He stated that based on the video footage, there was a resident-to-resident altercation, where Resident #2 tapped on Resident #1's head. A Policy titled Abuse Prevention, Identification, Investigation, and Reporting Policy with a revision date of October 1, 2025, revealed that all employees are responsible for ensuring that all residents are free from all types of abuse.
Frequently Asked Questions
More Reports
Source: This inspection report was downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases nursing home inspection reports in bulk. The findings reflect what state surveyors documented in the official Form CMS-2567 Statement of Deficiencies on the date of the inspection.
Plan of correction not included: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to their state survey agency and those responses may not appear in CMS public data at the time of release. The absence of a plan of correction in this report does not mean one was not filed. Readers who want information about corrective steps taken by the facility are encouraged to contact the facility or their state survey agency directly.
Corrections may have been made: This report reflects conditions observed on the date of the survey. The facility may have implemented staffing changes, additional training, policy revisions, or other corrective actions since this report was issued. We publish what CMS provides and encourage readers to seek current information from the facility.