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Complaint Investigation

Mission Palms Post Acute

February 20, 2026 · Mesa, AZ · 6461 East Baywood Avenue
Citations 3
CMS Rating 5/5
Beds 160
Provider ID 035071
Healthcare Facility
Mission Palms Post Acute
Mesa, AZ  ·  View full profile →
Inspection Summary

MISSION PALMS POST ACUTE in MESA, AZ — inspection on February 20, 2026.

Found 3 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0607
Freedom from Abuse, Neglect, and Exploitation Deficiencies

reassure the resident.

Staff #22 stated that he went to the facility immediately to assess the situation and conduct an initial evaluation. He stated that the resident reported she was okay and felt safe with both staff and visiting friends.

Staff #22 further stated that, based on the outcome of his interview with the resident and discussions with the Abuse Coordinator, he determined that there were no elements of abuse or neglect and, therefore, did not report the allegation to the appropriate authorities.On February 20, 2026, at 11:59 a.m., an interview was conducted with the Abuse Coordinator, who also served as the Administrator, Staff #147.

Staff #147 stated that he was aware of the allegation and had discussed it with the DON, Staff #22, regarding the nature of the incident.

Staff #147 stated that the decision not to report the allegation was based on the resident interview and the resident's statement that she felt safe with both staff and the visiting friend.A review of the facility policy titled Abuse: Prevention of and Prohibition Against, revised September 9, 2025, indicated that if an allegation of abuse, neglect, misappropriation of resident property, or exploitation involved a visitor or vendor, the facility was to immediately escort the visitor from the building and report the allegation to local law enforcement, as well as to the appropriate state and federal agencies, within the required timeframes.

The policy further indicated that all allegations of abuse and neglect were to be thoroughly investigated through a detailed analysis of the nature of the allegation and a determination of whether the conduct implicated resident privacy or security as protected by the Health Insurance Portability and Accountability Act (HIPAA).

The policy specified that the investigation should include: (1) interviews with the individual(s) reporting the incident; (2) interviews with the resident(s); (3) interviews with any witnesses to the incident, including the alleged perpetrator; (4) review of the resident's medical record; (5) interviews with staff members who may have relevant information; and (6) review of all circumstances surrounding the incident.

035071 02/20/2026

Mission Palms Post Acute 6461 East Baywood Avenue Mesa, AZ 85206

his interview with the resident and discussion with the Abuse Coordinator, he determined that there

Coordinator, who also served as the Administrator, Staff #147.

Staff #147 stated that he was aware

Staff #147 stated that the decision not to report the allegation was based on the resident interview and the resident's statement that she felt safe with both staff and the visiting friend.A review of the facility policy titled Abuse: Prevention of and Prohibition Against, revised September 9, 2025, indicated that if an allegation of abuse, neglect, misappropriation of resident property, or exploitation involved a visitor or vendor, the facility was to immediately escort the visitor from the building and report the allegation to local law enforcement, as well as to applicable federal or state agencies, within the required timeframes.

035071 02/20/2026

Mission Palms Post Acute 6461 East Baywood Avenue Mesa, AZ 85206

the allegation and a determination of whether the conduct implicated resident privacy or security as protected by the Health Insurance Portability and Accountability Act (HIPAA).

The policy further indicated that the investigation should include: (1) interviews with the individual(s) reporting the incident; (2) interviews with the resident(s); (3) interviews with any witnesses to the incident, including the alleged perpetrator; (4) review of the resident's medical record; (5) interviews with staff members who may have relevant information; and (6) review of all circumstances surrounding the incident.

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in MESA, AZ, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from MISSION PALMS POST ACUTE or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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