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Complaint Investigation

Chandler Post Acute And Rehabilitation

November 17, 2025 · Chandler, AZ · 2121 West Elgin Street
Citations 2
CMS Rating 4/5
Beds 120
Provider ID 035101
Healthcare Facility
Chandler Post Acute And Rehabilitation
Chandler, AZ  ·  View full profile →
Inspection Summary

CHANDLER POST ACUTE AND REHABILITATION in CHANDLER, AZ — inspection on November 17, 2025.

Found 2 citations. Severity: Standard violations.

Health inspections identify deficiencies that facilities must correct within required timeframes. Violations range from minor documentation issues to serious safety concerns and are subject to follow-up verification.

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Inspection Findings

FF0609
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Potential for More Than Minimal Harm

employees, consultants, contractors, volunteers, students, and other caregivers who provide care and services to residents on behalf of the facility.

Abuse is willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish.

Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology.

Willful, as used in this definition of abuse, means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm.

Sexual abuse is non-consensual sexual contact of any type with a resident.

Facility staff with knowledge of an actual or potential violation of this policy must report the violation to his or her supervisor or the Facility administrator immediately.

Review of the facility policy titled Reporting Alleged Violations of Abuse, Neglect, Exploitation, or Mistreatment, revised September 2024, revealed that in response to allegations of abuse, neglect, exploitation, or mistreatment, the facility will ensure that all alleged violations involving abuse are reported immediately but not later than two (2) hours after the allegation is made if the events that cause the allegation involves abuse or results in serious bodily injury.

Additionally, the policy revealed to ensure that all alleged violations involving abuse are reported to: the Administrator of the facility, the State Survey Agency, and Adult Protective Services (as appropriate).

Facility ID:

IDENTIFICATION NUMBER:

A.

Building

COMPLETED

11/17/2025

STREET ADDRESS, CITY, STATE, ZIP CODE

Chandler Post Acute and Rehabilitation

2121 West Elgin Street Chandler, AZ 85224

SUMMARY STATEMENT OF DEFICIENCIES

identified events are reported to the Administrator immediately.

All allegations of abuse will be promptly and thoroughly investigated by the Administrator or his/her designee.

The investigation will include the following: an interview with the person(s) reporting the incident, an interview with the resident(s), interviews with any witnesses to the incident, including the alleged perpetrator, as appropriate; a review of the resident's medical record, an interview with staff members (on all shifts) who may have information regarding the alleged incident, interviews with other residents to whom the accused employee provides care or services or who may have information regarding the alleged incident, an interview with staff members (on all shifts) having contact with the accused employee; and a review of all circumstances surrounding the incident. To the extent there is evidence that could be used in a criminal investigation, staff will immediately notify the Administrator or his/her designee.

Staff are not to tamper with or destroy any such evidence at any time. At the conclusion of the investigation, the Facility will attempt to determine if abuse, neglect, misappropriation of resident property, or exploitation has occurred.

The investigation, and the results of the investigation, will be documented.

Review of the facility policy titled Reporting Alleged Violations of Abuse, Neglect, Exploitation, or Mistreatment, revised September 2024, revealed that in response to allegations of abuse, the facility will ensure that, after receipt of a report of possible abuse, steps are immediately taken to protect the identified resident(s), to ensure that the results of all investigations are reported within five (5) working days of the incident to the Administrator and to the State Survey Agency, and to ensure that, if the alleged violation is verified, appropriate corrective action is taken.

Facility ID:

Frequently Asked Questions

What is an F-tag violation?
F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
Were these violations corrected?
Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
How often do nursing home inspections happen?
CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
What should families do about these violations?
Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in CHANDLER, AZ, (5) Report new concerns to state authorities.
Where can I see the full inspection report?
Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from CHANDLER POST ACUTE AND REHABILITATION or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.


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