Optalis Health and Rehabilitation of Grand Rapids displayed staffing hours dated December 22 through December 29, even though federal regulations require daily updates. The outdated information remained taped to a glass bulletin board case near the facility's entrance throughout the week.
Administrator A told inspectors on December 29 that staffing hours "were to be posted daily" but acknowledged the system had broken down. The key to the glass bulletin board enclosure had gone missing, forcing staff to tape papers to the outside of the case rather than placing them properly inside.
"The hours did not get posted on a regular basis like they should," Scheduler K admitted to inspectors. She had just taken over staffing coordinator duties that morning and said she "had not yet posted today's staffing hours."
The posting requirement helps residents and families track whether facilities have adequate nursing coverage. Federal research shows that nursing homes with fewer than 4.1 hours of daily nursing care per resident face higher risks of bedsores, weight loss, and other preventable harm.
Inspectors documented the violation during multiple visits between December 22 and December 29. On their final day, they watched Administrator A remove the week-old papers from the bulletin board and unlock the glass case after apparently locating the missing key.
The administrator then gave verbal instructions to the scheduler about properly posting daily staffing information inside the bulletin board going forward.
The facility's failure affected access to staffing information for all residents, visitors, and staff who relied on the posted hours to understand daily nursing coverage levels.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Optalis Health and Rehabilitation of Grand Rapids from 2025-12-29 including all violations, facility responses, and corrective action plans.