Optalis Health and Rehabilitation of Grand Rapids kept staffing hours dated December 22 taped to a glass bulletin board from December 23 through December 29, when federal inspectors arrived for a complaint investigation.
The facility's own administrator acknowledged the violation during the inspection. Nursing Home Administrator A escorted inspectors to the bulletin board and gestured to two pieces of paper taped to the glass, saying "staffing hours are posted here." After reading the outdated information, the administrator removed the papers and stated, "I will get the updated one right now."
Scheduler K, who had just taken over staffing coordinator duties that morning, told inspectors the hours "did not get posted on a regular basis like they should" and admitted she had not yet posted current staffing hours.
The facility blamed a missing key to the glass-enclosed bulletin board for having to tape staffing information to the outside of the case. By 3:22 PM on December 29, Administrator A was observed unlocking the enclosure and instructing the scheduler on proper posting procedures.
Federal regulations require nursing homes to post current daily staffing hours in prominent locations accessible to residents, staff, and visitors. The information helps families and residents understand how many nurses and aides are working each day.
The violation occurred in the hallway directly behind the facility's entryway and reception area, where visitors would typically look for such information when entering the building.
Inspectors documented the outdated posting during multiple visits over the week, finding the same December 22 staffing hours displayed each time they checked.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Optalis Health and Rehabilitation of Grand Rapids from 2025-12-29 including all violations, facility responses, and corrective action plans.