The resident's representative, identified as V5 in the inspection report, had no advance notice of the transfer despite federal regulations requiring 30 days' written notification.
V4, the receiving facility's Social Services Director, told inspectors that V5 said "she did not know R1 was coming to (facility name) until she (V4) called her to discuss V5 coming to discuss signing the admission paperwork."
The facility's own social worker, V3, acknowledged the failure. She told inspectors she spoke with V5 on November 7 but "they did not discuss the discharge to the new facility." V3 admitted she "did not document any phone calls to V5 or document anything about the upcoming transfer in R1's progress notes" and "failed to do the documentation that she would typically do."
Inspectors found no evidence in the resident's medical record that the required 30-day written notice was provided to either the resident's representative or the state long-term care ombudsman.
Federal regulations mandate that nursing homes provide written transfer notices at least 30 days in advance, except in cases of facility closure or specific emergency circumstances. The notice must include the reason for transfer, effective date, destination, appeal rights information, and ombudsman contact details.
Gallatin Manor's own 2025 policy acknowledges these requirements, stating facilities must "notify the resident and the resident's representative of the transfer or discharge and the reasons for the move in writing" and "send a copy of the notice to a representative of the office of the state long term care ombudsman."
The facility also failed to maintain evidence that notice was sent to the ombudsman, as required by their policy.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Gallatin Manor from 2025-11-26 including all violations, facility responses, and corrective action plans.