Azria Health Park Place: Call Light Delays Top 2 Hours - IA
Federal inspectors who arrived in September found out they were right.
Call light response logs documented dozens of unanswered or delayed calls across multiple rooms. In room S6, the longest wait stretched to 2 hours and 2 minutes. Room C2 bed 2 logged 23 calls, with one resident waiting 2 hours and 8 minutes. Room S5 bed 1 had 47 calls total, the longest going unanswered for 1 hour and 51 minutes. Room S8 bed 2 recorded a wait of 1 hour and 27 minutes. These were not outliers. Room after room showed the same pattern.
The resident council had been tracking it since at least December 2024. Meeting notes show that on February 27, all 11 residents present raised their hands to say call lights were a problem. On March 26, all 11 again. April 24, all 11. May 22, 10 of 10. The facility's own grievance log recorded call light complaints in January and May of this year.
The facility's own assessment, updated in May, described a population that depended heavily on staff for basic daily needs. Forty-six residents required assistance with bathing. Thirty-one needed help with toileting. Twenty-nine needed one or two staff members to help them transfer. The staffing plan called for 13 to 16 aides across a 24-hour period to serve up to 50 residents.
The facility had a written call light policy, revised in September 2022, directing staff to answer the call system timely and, if they could not fulfill a request, to ask a supervisor for help.
For the residents in room S5, or S6, or C2, waiting alone for someone to come, the policy and the meetings had not changed much.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Azria Health Park Place from 2025-09-11 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 22, 2026 · Our methodology
Azria Health Park Place in Des Moines, IA was cited for violations during a health inspection on September 11, 2025.
Federal inspectors who arrived in September found out they were right.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.